Access to government records

Governments and public bodies collect and keep a great deal of information. Some of that information is about private individuals, and some is about broad public issues.  Access to records held by a public body is one way to hold governments acccountable.

The Freedom of Information and Protection of Privacy Act (FOIPOP-pronounced ‘foypop’), and the Municipal Government Act (MGA), give you the right to access information that is collected or controlled by provincial (FOIPOP) and municipal (MGA) bodies in Nova Scotia. This right of access is balanced against the need to protect the private information of individuals and businesses, as well as some government information.

Access to personal health information is dealt with under a separate law called the Personal Health Information Act (PHIA).  Go here for information about PHIA.

This information provides guidance for using FOIPOP and the MGA to access records held by public bodies, and to correct your personal information.

The Office of the Information and Privacy Commissioner for Nova Scotia (OIPC) is an independent oversight body responsible for responding to “requests for reviews” under FOIPOP and MGA.

FOIPOP and the MGA only apply to Nova Scotia public bodies and municipalities. Different laws apply if you are trying to get records from a federal public body. Go to atip-aiprp.apps.gc.ca for information about access to records from a federal body. 

What documents can I access?

The MGA and FOIPOP are laws which give you the ability to apply to access 'records'  held by ‘public bodies’.

Public bodies include:

• provincial government departments, boards, agencies, commissions, foundations, tribunals, and associations
• municipalities, towns, villages
• municipal police and fire departments
• school boards
• health authorities
• community colleges and universities
• Public Archives of Nova Scotia.

Go here for contact information of public bodies governed by both FOIPOP and the MGA.

If you want to access records held by a municipal body (such as a municipality, town, village or police service) you will be using the MGA. If you want to access information from a provincial public body, you will be using FOIPOP. In either case the process is the same.

What are records?

FOIPOP and the MGA define records to include anything on which information is recorded or stored.  Examples include:

• books,
• documents,
• maps,
• drawings,
• photographs,
• letters,
• papers,
• videos,
• electronic records.

Who has the records?

The first step is to determine which organization has the records you want to see.

Nova Scotia’s Information Access and Privacy Services has contact information for the various bodies covered by FOIPOP and the MGA. Go here to see that list. 

What information do you want?

Depending on the type of record you are trying to access you may not need to make a formal request.

You can contact the public body and ask about this. Some records may already be publicly released or are routinely released (for example, administrative or operational records). The government has a database of already released FOIPOP requests that you can access online at openinformation.novascotia.ca to see if it has the information you are looking for.

However, if you are trying to get records that include personal information, you will likely have to make a formal request.

Formal requests for access to information

Formal FOIPOP and MGA access requests must be:

• in writing
• specific enough to allow the person responding to the request to identify the record
• accompanied by a $5 application fee. You can contact the public body you are requesting the information from to find out who you should make the cheque out to. You do not have to pay a $5 application fee if you are requesting your own personal information.

You can find pdf and word versions of request forms here. You do not have to use these forms but they may be helpful.

Personal information is info about you, like: your health care history; your educational, financial, criminal or employment history; your family status; another person's opinions about you.

How much does it cost?

When you make an information request you may be required to pay fees in addition to the $5 application fee. You may be required to pay for the cost of:

• locating, retrieving and producing the information
• preparing the record for disclosure
• photocopying, shipping and handling the record.

You do not have to pay any fees to access your personal information.
    
The table below explains the fees that public bodies may charge for preparing the records you request.

Type of Record	Application Fee	First 2 hours of work	Photocopying	Per 30 minutes of time spent
Personal Information	Free	Free	Free	Free
Other records	$5	Free	$0.20/page	$15

The public body must give you an estimate of the total costs before doing the work. You can ask the public body to waive the fee:

• if you cannot afford the fee
• if the records relate to a public interest issue, such as the environment or health and safety, or
• for any other reason it is fair to do so.

If you think the fee is too high, you have the right to request a review by the Information and Privacy Commissioner for Nova Scotia (OIPC). You must request a review of the fee estimate within 60 days. Or you could decide to narrow your scope and request fewer records.

How long will it take?

Once a public body has received your request they have 30 days to respond. However, this 30 day period may be extended if:

• your request was not detailed enough
• you requested a large number of records, or a large number of records must be searched to find your records, or
• the public body needs more time to consult with another public body or a third party.

You must be informed if a public body has asked to extend the 30 day time period. If, by the end of 30 days the public body has not informed you of an extension, or responded to your request, you may treat that as a refusal to provide the records and you can request a review by the Office of the Information and Privacy Commissioner for Nova Scotia.

What kind of response will I get to my information request?

Generally there are three types of responses:

• you may get all the information you requested
• you may get part of the information you requested
• you may get none of the information you requested.

If a public body has not released some, or all of the records you requested, it must tell you why in writing.

What type of information will not be released?

The law requires that public bodies must not disclose:

• personal information of others if disclosure would be an unreasonable invasion of privacy, and
• confidential business information if the business can show that significant harm would result from the disclosure.

Certain types of information may not have to be disclosed — the public body has discretion to decide. For example, you may be refused access to information that is related to:

• intergovernmental affairs
• lawyer-client privilege
• law enforcement matters
• cabinet deliberations
• advice given to a public body or minister
• information that could harm the financial or economic interests of a public body or the government of NS
• labour conciliation records
• information that will risk health or public safety
• information from closed meetings of a public body
• Information that could harm conservation efforts
• certain academic research
• university evaluations,

Also, some types of records are not available. For example:

• material that is available for purchase (such as maps)
• court files (contact the court directly for information about access to court files)
• test questions.

Correcting information about you held by a public body

The law allows you to correct personal information a public body has about you.

If you believe the personal information a public body has about you is wrong you may request that the public body correct it. You can request correction of personal information using these forms:

• for FOIPOP corrections
• for MGA corrections

There is no charge for requesting the correction of your personal information.

If a public body refuses to correct your personal information you may apply to the Office of the Information and Privacy Commissioner for Nova Scotia for a review of the decision. You must request a review of a decision of a public body within 60 days of receiving the decision. The OIPC may extend the 60 day deadline in some situations, so it is best to contact them to discuss your situation even if you have missed the review deadline.

If you do not agree with a decision

If you get a decision from a public body which you do not agree with you may ask the Office of the Information and Privacy Commissioner for Nova Scotia (OIPC) to review the decision.

You must request a review within 60 days of receiving the decision of the public body. The OIPC has discretion to extend the 60 day deadline in some situations, so it is best to contact the OIPC to discuss your situation even if you have missed the review deadline.

You may request that the OIPC review:

• a fee estimate
• a timeline extension, or failure to respond within the 30 day time limit
• a refusal or partial refusal to provide the records you requested
• a refusal to correct your record.

To request a review you must inform the OIPC of your request. You can either write a letter or use a standard form (FOIPOP form or MGA form). Be sure to include:

• the name of the public body, and the date of the decision
• copy of the public body’s decision
• if available, a copy of your original access request
• your address and telephone number.

There is no fee for requesting a review from the OIPC.

More information on how to appeal a decision of the public body can be found in this OIPC booklet.

When the OIPC receives a review, it will first try to settle the matter informally. If that does not work, then a formal review process will start and the parties will make written statements and the Information and Privacy Commissioner ("Commissioner") will prepare a report deciding if the public body was correct, partly correct, or incorrect. The report is a public document that will make recommendations for the public body to follow.   You can see examples of the Commissioner's reports here: oipc.novascotia.ca/publicly-issued-reports. The public body then decides whether to accept and implement all or part of the OIPC’s recommendations. If you are not satisfied with the public body’s response to the Commissioner’s recommendations, you can appeal to the Supreme Court of Nova Scotia. However, you must do that within 30 days of receiving the decision. Appealing to the Supreme Court of Nova Scotia is more complicated.  You may need to pay court fees and other costs and other factors may need to be considered. It is a good idea to consult a lawyer if you wish to appeal to the Supreme Court.

For more information

Office of the Information and Privacy Commissioner of Nova Scotia

Visit the Office of the Information and Privacy Commissioner of Nova Scotia (OIPC) website at oipc.novascotia.ca, or contact the OIPC at:

Mailing Address:
P.O.Box 181
Halifax, NS B3J 2M4
Email: [email protected]
Phone: (902) 424-4684
No Charge-Dial: 1-866-243-1564
TTD/TTY: 1-800-855-0511

The OIPC has a helpful "Citizen’s Guide to Information Access and Privacy Rights in Nova Scotia" and a "Mini-Guide to Access".

Nova Scotia Information Access & Privacy Services (IAP):

Mailing Address:
IAP Services
Department of Internal Services
PO Box 72, Halifax Central, B3J 2L4
11th floor, Royal Centre
5161 George Street
Halifax, NS B3J 1M7
Phone: (902) 424-2985 or 844-424-2985
Website: beta.novascotia.ca/programs-and-services/information-access-and-privacy

The Personal Health Information Act and you

Nova Scotia's Personal Health Information Act (PHIA) sets out rules to protect the privacy of personal health information, and for the collection, use, disclosure, retention and destruction of personal health information.

PHIA also sets out rules about your right to:

• access your personal health information
• ask for corrections if your health information is not complete, accurate, or up to date
• make a complaint and request a review if you feel a custodian has not followed the rules under PHIA
• in certain situations, access the personal health information of a person who has died.

You also have a right to request a review of a decision made under PHIA.  The Office of the Information and Privacy Commissioner for Nova Scotia (OIPC) is an independent oversight body responsible for responding to “requests for reviews” under PHIA.

The law aims to balance your privacy rights with the needs of health care providers to share information to support and manage health care.

What information does PHIA protect?

PHIA protects "personal health information", which is information that identifies you and is about:

• your physical or mental health
• your family’s health history
• your payments for, or eligibility for, health care
• health care you have received
• who provides health care to you
• organ donation, and related test or exam results
• your health registration information, including your health card number
• the identity of your substitute decision-maker, if you are not able to make your own health care decisions.

The rules under the PHIA apply to your personal health information regardless of how the information is recorded or stored.  Also, PHIA continues to apply to your personal health information even after your death.

The rules under the PHIA apply to your personal health information regardless of how the information is recorded or stored (for example, paper or electronic records). Also, PHIA continues to apply to your personal health information for the earlier of 120 years after the record was created or 50 years after you die.

Who does PHIA apply to?

PHIA applies to certain designated "custodians".  Custodians are people or organizations who have custody or control of personal health information because they provide health care, or support the provision of health care.

Custodians include:

• any member of a regulated health care profession, like your doctor, dentist, nurse, phsyiotherapist, chirporactor, optometrist, dietician, psychologist or pharmacist
• the Nova Scotia Department of Health and Wellness
• the Nova Scotia Health Authority
• the Izaak Walton Killam Health Centre (IWK)
• the Review Board under the Involuntary Psychiatric Treatment Act
• designated Mi’Kmaw First Nations bands
• licensed pharmacies
• a licensed continuing care facility
• Canadian Blood Services
• a Nova Scotia Hearing and Speech Centre
• any government approved home care, or home oxygen agency
• a community hospice operator.

PHIA does not apply to others who may have your health information for reasons unrelated to providing health care to you, such as your employer or an insurance company. 

Protecting your privacy

PHIA requires custodians to:

• have safeguards and practices in place to protect your personal health information
• protect against theft, loss and unauthorized handling of personal health information
• have a written complaint policy and a privacy policy that is available to the public
• have a designated contact person to handle compliance with PHIA, including responding to requests for access to or correction of personal health information, and to process complaints
• notify you if your privacy has been breached and there is potential for harm or embarrassment to you.

Making a Complaint

You can make a complaint to the custodian if you believe they have not followed the privacy rules of PHIA. You can raise your concerns about how the custodian collects, uses or discloses your information, about any consent concerns you have, the practices the custodian has in place to protect privacy, and how your information is used for research. You can also make a complaint if you feel you were not notified properly of a privacy breach.

If you are not satisfied with the custodian’s response to the complaint, you can ask the Information and Privacy Commissioner to review it. You will find more information about requesting a review below.

Accessing your personal health information

PHIA gives you a right of access to your own personal health information that a custodian has. You can get a copy of the records or you can arrange to view the records. The access request should be in writing, although the custodian can waive that requirement.

You do not have to tell the custodian why you want to see the record. If your request is not specific enough the custodian must offer you help to revise your request.

How much will it cost to access my personal health information?

Custodians may charge you a general fee of up to $30.00 for the initial processing of a request to access your personal health information. The custodian may charge additional fees for things like photocopying. The fees are set out in the regulations of PHIA which can be found here. Custodians must give you an estimate of the fees to be charged before doing the work.

All or part of the fee may be waived if you can’t afford to pay it, or if there is another good reason why it would be unfair for you to have to pay it.  

If you do not agree with a fee estimate, first talk with the custodian to see if they will reduce or waive the fee.  If you still can’t resolve it, you can contact Nova Scotia’s Office of the Information and Privacy Commissioner (OIPC) to request a review. You will find more information about requesting a review below.

How long will it take to access my personal health information?

A custodian has up to 30 days to either grant or refuse your request for access to your records.  They may extend the timeline, but must tell you in writing if they do. If the custodian takes longer than 30 days without informing you of an extension, this may be considered a refusal to provide the records which you may ask to have reviewed by the Office of the Information and Privacy Commissioner for Nova Scotia.

Can a custodian refuse me access to my personal health information?

Custodians may refuse to grant access to your personal health information if it is reasonable for the custodian to believe that disclosing the records would:

• risk serious harm to your treatment, recovery, physical or mental health
• risk serious harm to the mental or physical health of someone else
• identify a person who provided information they reasonably expected to be kept confidential
• give you information about someone else’s personal health information.

Custodians may also refuse your request if the information is subject to a legal privilege, another statute or court order prohibits disclosure, the information was for a quality review program, or the information was for a proceeding that is still happening. Additionally, the custodian does not need to grant access to your personal health information if they believe the request is “frivolous or vexatious." Generally, a request may be considered frivolous or vexatious if it is primarily made for a reason other than accessing the records, for example, to harass the custodian.

If you are refused access to all or part of your records, the custodian must tell you why in writing.

If you are refused access to your personal health information and disagree with that decision you have a right to complain to the Information and Privacy Commissioner for Nova Scotia (OIPC), and ask them to review the custodian's decision.   You must file a request for review within 60 days, from the time you get notice of the refusal.  In some cases the 60 day time limit may be extended, so it is a good idea to contact the OIPC about your situation even if you have missed the 60 day time limit.

If the OIPC recommends that you should be allowed access to your health record, and the custodian still refuses to allow access, you may appeal to the Supreme Court of Nova Scotia.  It is a good idea to consult a lawyer if you wish to appeal to the Supreme Court.

What if I want to make a correction to my records?

If, after reviewing your records, you believe your records are not complete, accurate or up to date, you may request a correction. The request should be in writing, and you must provide evidence to show the custodian why your record is not complete, accurate or up to date. The custodian may also agree to correct the record if you simply ask them to.  

A custodian does not have to correct your record if:

• it is a record not originally created by the custodian, and the custodian does not have sufficient knowledge, expertise and authority to correct the record
• the record is a good faith professional opinion or observation that the custodian made about you
• you have not provided sufficient information to show that a correction is required – it is not enough to simply ask for a correction without proof
• the custodian believes the request is frivolous or vexatious or is part of a pattern of conduct that amounts to abuse of the right of correction.

The custodian has 30 days to respond to your request either by correcting the record, or refusing to correct your record.

If the custodian refuses to correct your record they must explain why in writing.

If you disagree with the refusal you can request that the Office of the Information and Privacy Commissioner (OIPC) review the custodian's decision. You must file your request for a review within 60 days, from the time you get notice of the refusal.  There is more information about review requests below.

Can I access the personal health information of a person who has died?

Yes. PHIA allows a custodian to disclose personal health information about a person who has died if:

• you are the personal representative of the person who died, and you need the records so you can administer the estate; 
• you are either a family member or a person with a close personal relationship with the person who died, and the information relates to the circumstances of the death or health care received by the person who died.  Information may not be released if disclosure would be against the prior express wishes of the person who died.

Can I get a record of who has looked at my personal health information?

Yes. You can request a ‘record of user activity’ which is a list of the people who have looked at your health information in an electronic health information system. There is no fee to get this record. Once you make a request, the custodian has up to 30 days to respond.

If you are concerned that there has been a breach of your privacy, the custodian will have a designated person you can contact who can respond to your concerns.

Requesting Review of a decision (appealing a decision)

If you disagree with the response you have received from a custodian you may ask the Information and Privacy Commissioner for Nova Scotia (OIPC) to review the decision.  The OIPC has information about the review process in their "How to Appeal a Decision (Request a Review)" fact sheet.

You must request a review within 60 days of receiving the decision of the custodian The OIPC may extend the 60 day deadline in some situations, so it is best to contact the OIPC to discuss your situation even if you have missed the review deadline.

You may request a review under PHIA if:

• you disagree with a fee estimate provided by a custodian
• a custodian does not respond to a request for access to your records within 30 days
• a custodian has refused to provide access to all or part of your personal health information
• a custodian has refused to correct an error in your personal health information
• you are not satisfied with the custodian's response to your privacy complaint.

Review requests must be in writing.  You can request a review by using a form provided by the OIPC, or by writing a letter. Be sure to include:

• the custodian's name, and the decision date
• a copy of the custodian’s decision
• if available include a copy of your original access request
• your address and telephone number.

There is no fee for requesting a review from the OIPC.

When the OIPC receives a review, it will first try to settle the matter informally between the parties. If that does not work, then a formal review process will start and the parties will make written statements and Information and Privacy Commissioner will make a report deciding if the custodian was correct, partially correct, or incorrect. The report will make recommendations for the custodian to follow. Generally with privacy matters, the report is not made public.  You can see examples of OIPC reports here. The custodian then decides whether to reject or accept and implement all or part of the Commissioner’s recommendations. If you are not satisfied with the custodian’s response to the Commissioner’s recommendations, you can appeal to the Nova Scotia Supreme Court.

Appealing to the Supreme Court of Nova Scotia is more complicated. You may need to pay court fees and other costs and other factors may need to be considered. It is a good idea to consult a lawyer if you wish to appeal to the Supreme Court.

For more information

Office of the Information and Privacy Commissioner of Nova Scotia:
Visit the Office of the Information and Privacy Commissioner of Nova Scotia (OIPC) website for more information, or contact the OIPC at:

Phone: (902) 424-4684
No Charge-Dial: 1-866-243-1564
Email: [email protected]

Mailing Address:
Box 181
Halifax, NS
B3J 2M4

The OIPC also has a helpful "Mini-Guide to Health Information in Nova Scotia".

Nova Scotia Department of Health and Wellness:
Go to novascotia.ca/dhw/phia/ for information about PHIA from Nova Scotia's Department of Health & Wellness, or contact their Privacy & Access Office at:

Phone: 902-424-5419
No Charge-Dial: 1-855-640-4765

Mailing Address:
Privacy and Access Office
1894 Barrington Street
PO Box 488
Halifax, NS B3J 2R8

Email: [email protected]

What is fraud?

Fraud is intentional deception. Fraud is a crime. Some types of fraud are referred to as scams or schemes.   Fraud affects all age groups.  Fraud usually causes financial loss for the victim.  The internet has created new opportunities for fraudsters.

The person who is deceived is generally called the victim or mark. The person who does the deceiving is generally called a fraudster, a scam artist, a perpetrator, or a thief.

Fraud can be very profitable for criminals. Fraudsters are hard to catch because they are skilled at what they do, may manage to disappear before being caught, and they may not even be located in Canada.

Victims are often too embarrassed to tell anyone, and so many frauds do not get reported.

What is consumer fraud?

Consumer fraud is intentionally deceiving a person who buys a product or a service.  For example, you are deceived into paying money for something that does not exist, is not accurately described, or is of little or no value.  Another example is being deceived into providing information that allows a fraudster to steal from you. 

Consumer fraud happens when a person, a group, or a company takes advantage of individuals, usually for monetary gain.

How does consumer fraud happen?

Fraudsters approach their victims in many different ways:

• coming door to door
• calling on the telephone
• sending mail through the postal system
• sending emails, using social media, or other online services
• meeting in a coffee shop, club, place of worship or other place.

They may attract you with a TV commercial, a magazine article, a newspaper advertisement, a website, a survey, or through social media.

A fraudster can cause you financial loss without having to make any personal contact with you. They are always thinking of new and different scams to take advantage of people.

What are common kinds of scams?

Unfortunately there are so many types of scams they cannot all be listed here, and it is also difficult to guess what the next new scam will be. Examples of some of the more common consumer fraud scams include:

Identity Theft: The fraudster uses your personal and financial information to steal from you. This is the top fraud across North America.

Advance Fee Fraud: You are asked to make a payment or to give your personal or financial information before you receive a product or service.

ATM, Credit Card, and Debit Card Fraud: The fraudster uses your pass codes and card numbers to withdraw cash from your accounts or to pay for purchases with your credit.

Counterfeiting: The fraudster pays for purchases with fake money, cheques, or money orders.

Door to door frauds: The fraudster comes to your door and says “I was driving by and noticed that your roof needs repair.” Or “I have some left- over materials I can sell you at cost.” Or “I’ll need a 50% down payment to purchase materials.” Always check with the Better Business Bureau or a neighbour who has used them before hiring any person to do work on or in your home.

Emergency: The fraudster pretends to be someone close to you and tells you they need money right away due to a fake emergency, such as being arrested and needing bail money, being in a car crash, or having trouble travelling back to Canada.  Grandparents are particularly vulnerable to this type of fraud, as the scammer may pretend to be a grandchild who claims to urgently need money.

False Charities: The fraudster pretends to be a charity (sometimes by using a similar name, thanking you for your past support, or by trying to take advantage of a disaster such as an earthquake or flood). Sometimes the fraudster will go door to door pretending to collect donations for a charity.

Impersonation: The fraudster pretends to be someone or something else for personal gain; for example, someone pretends to be a grandchild or other loved one who needs money.

Investment Fraud: The fraudster misleads you into giving money for business ventures that promise unrealistic profits.  See the Investment Fraud section of our Investor Rights and Protection Guide for more information.

Misleading Job Opportunities: The fraudster promises a large income for easy work, a fee or a start-up investment, or an almost guaranteed job after an expensive course.

Online Auctions, Lotteries, and Contests: The fraudster tricks you into purchasing items of little or no value, or into buying tickets or prizes that do not exist or have little value.

Contact the Canadian Anti-Fraud Centre and Consumer Affairs Canada for more information about current scams, including COVID-19 scams 

Recognizing fraud

If it sounds too good to be true, it usually is. Here are some things you can look for that will sometimes point to a scam:

• contact from strangers looking to offer you a deal
• over-excited callers using a lot of pressure
• people pushing you for immediate answers or confirmation of a deal
• people who insist that you not tell anyone else about the deal
• people who discourage you from getting any advice or advice only from a person they suggest
• any deal in which what you earn will be based on how many people you involve in the deal
• people who will not send you any information until you give them money or information
• any deal where must pay a fee or buy something before you receive a prize, credit, or product that you did not order
• prices so low they are unreasonable compared to their true value
• any reward, prize, or payment (usually very large) you are promised in exchange for your banking information
• contact from people, businesses, or creditors that you do not know
• people claiming to represent a charity that you do not know or that has a name very close to a charity that is well-known
• companies that try to sound like a well-known agency or company
• people contacting you for your credit card, calling card, banking information, or social insurance number
• any claim that you have won a prize for a contest you have not entered
• people saying they are calling from your bank and asking you to provide information about your account to help them catch a fraudster

What is identity theft?

Identity theft is getting your personal information and using it to steal from you.  Identity theft is now the fastest-growing fraud. 

Personal information might include your address, date of birth, social insurance number (SIN), credit card or bank card numbers, personal identification numbers (PINS) and pass codes, and driver's license numbers.  If identity thieves get your personal information, they may:

• take money out of your bank accounts
• charge purchases to your credit cards
• apply for new credit cards or loans in your name
• buy expensive items on credit in your name.

In extreme cases, identity thieves not only collect personal information about you, but they may also watch you. They learn about your friends and family members, and learn your personal weekly routine.  Then they decide how best to take advantage of you.  Sometimes they pretend to be stranded family members who urgently need money.  Sometimes they pretend to be you and arrange to mortgage or sell your house.

How do identity thieves get personal information?

Here are some of the ways identity thieves can get your personal information. They may:

• steal it from your wallet or purse, home, mailbox, workplace, vehicle, or computer
• go phishing, which means sending you an email threatening serious consequences if you don’t update information on a website at once. This gets you to go to the website so that they can get personal information such as passwords and access codes from you.
• pretend to be someone entitled to request information (such as a government official, bank employee, landlord, creditor, or employer)
• collect it from your garbage. For example, bank and credit card statements, copies of credit or loan applications, financial statements, and tax returns.
• redirect your mail, open it, and then put it in your mailbox
• rig automated teller machines (ATMs) and debit machines so your debit or credit card number and PIN can be read
• shoulder surf — hang around your shoulder to watch as you punch your access codes and passwords into ATMs, debit machines, telephones, and computers
• buy or trade customer mailing lists
• search obituaries, phone books, directories, and other public records
• place false advertisements for jobs to obtain your résumé and contact information
• pretend your personal details are needed to claim a prize or lottery winnings
• use letterhead that looks like it comes from a government department or financial institution to get personal information from you

Protecting yourself from fraud

The best way to protect yourself from fraud is to be informed and alert.

• Protect your personal financial information. Do not give any of your banking or credit card information to anyone you do not know and trust. Do not write down your PIN.
• Cover the keypad or keyboard when you are entering your passwords and passcodes, and look around you to make sure that no one is looking over your shoulder.
• Check before making purchases when you are not dealing face to face with someone you know, ask for a name and contact information, and make sure the person is who they claim to be.
• Get at least two written quotes for all repair work; ask for references and check them; check for complaints at the Better Business Bureau; and don’t agree to pay all the money up front.
• Be aware that police and financial institutions never call or email you to ask for your bank card information, credit card details, or banking details.
• Do not provide more personal information than is necessary for your business.
• Only give your SIN when absolutely necessary, and do not carry your SIN card with you. Businesses such as stores should not be asking for your SIN number.
• Do not give your address and phone number unless there is a good reason.
• Carry only the documents and cards you need.
• Do not leave your purse or wallet unattended.
• If you are paying by debit or credit card, make sure that your card number does not appear on the receipt.
• If you are paying with a debit or credit card in a restaurant, keep your card in sight. Arrange to pay at your table or go with the server to process the card.
• Shred receipts and copies of papers you no longer need such as bank statements, tax returns, credit applications and statements, receipts, insurance forms, and credit offers you get in the mail.
• Do not leave personal information sitting around at home, in your vehicle, at your workplace, or on your computer.
• Keep important documents such as your birth certificate, tax returns, and social insurance card in a secure place.
• When you receive renewal documents and cards, destroy the old ones and sign the new ones right away.
• Know when your credit card and financial statements and utility bills are supposed to arrive in the mail.
• Keep credit card, debit card, and ATM transaction records so you can match them to your statements.
• Check your bank and credit card statements carefully to make sure that there are no withdrawals or charges that you were not expecting.
• Update your credit cards to ones that have the latest security features, for example, “chip cards” which require a PIN because they are embedded with a micro-computer chip.
• Let your credit card company know when you are leaving the country. Your credit card company should contact you if there is unusual activity on your card such as stays at international hotels.
• Lock your mailbox.
• Pick up your mail promptly.
• Do not pick pass numbers (for your credit card, bank account, etc.) that refer to your personal information (like your birth date or SIN).
• Do not pick passwords that can be easily be guessed such as the name of your pet.
• Use spyware filters, email filters, and firewall software on your computers.
• If you use secure internet sites for financial transactions, follow security instructions when you enter and leave the site. Under the “Tools” section in your web browser, click “Clear Recent History” when you are done.
• Be sure all personal information is deleted before you sell, recycle, or discard your computer. You may have deleted files, but the information may still be on the hard drive.
• Consider signing up with the National Do Not Call List, which prohibits most businesses that you don’t deal with from contacting you by phone.

What can I do if I suspect that I am the target of fraud?

If you suspect that you are the target of fraud, do not deal directly with the person you think is trying to deceive you.  Do not agree to provide further money to get your first payments back or to keep a deal open.

You can contact your local police or RCMP detachment and the Canadian Anti-Fraud Centre. You may also report the crime online through some of the websites listed at the end of this section under "More Information".

You should also contact Equifax Canada and TransUnion Canada. They are credit reporting agencies. They can place an alert on your account so creditors must call you before opening any new accounts or changing your existing accounts. Also, ask them to send you a copy of your credit report so you can see if an identity thief has opened any new accounts or debts in your name.  The Financial Consumer Agency of Canada has information about credit reports, and credit reporting agencies.

Who should I contact if I am a victim of fraud?

If you have been the victim of fraud, you must contact the financial institutions and credit card companies where you have your accounts. Tell them what happened and have them freeze your accounts. If the fraud has affected your account, it must be closed. You will need to open new accounts.

You should contact the police or RCMP to report that you have been the victim of fraud, no matter how small your loss may be. They may start an investigation.

You should also contact Equifax Canada and TransUnion Canada. These credit reporting agencies can place an alert on your account so creditors must call you before opening any new accounts or changing your existing accounts.  The Financial Consumer Agency of Canada has information about credit reports, and credit reporting agencies.

Report the fraud to the Canadian Anti-Fraud Centre.

If your government-issued documents were lost or stolen, contact the department, explain what happened, and ask for new documents. You will likely need to do that in writing.  Contact Service Canada at 1-800-206-7218 if your social insurance number (SIN) has been stolen.

If you think your mail is being stolen or redirected, contact Canada Post at 1-800-267-1177 or canadapost.ca.

Quick tips

• Know the source. This means checking into a website before handing over any personal information — especially personal financial information. This doesn’t mean you can’t shop or surf at unknown sites, but make sure you’ve done your homework before exchanging information.
• Read your email carefully. Many fraudulent offers come in the form of e-mails because the Internet makes it possible to send thousands at a relatively low cost. Use a mail program that allows you to screen out these mass mailings, and you’ll spend less time with your finger on the delete key.
• Deal only with reputable organizations, and don’t give out personal or financial information unless you are sure you’re in a secure environment. Don’t judge reliability by how nice or sophisticated the website may seem.
• Be careful at auction sites, one of the areas that generate a lot of complaints.
• Understand as much as possible about how the auction works, what your obligations are as a buyer, and what are the seller’s obligations.
• Find out what the website/company does if a problem happens and consider insuring the transaction and the shipment.
• Learn as much as possible about the seller, especially if the only information you have is an e-mail address. If it is a business, check the Better Business Bureau where it is located. Examine the feedback on the seller. Remember because of the difference in laws, it may be much harder to solve a problem if the seller is located outside Canada .
• Find out if shipping and delivery are included in the auction price or are additional costs. If they are extra, find out exactly how much you’ll be charged.
• Don’t give out your social insurance number or driver’s license number.
• Don’t give out your credit card number(s) online unless the site is secure and reputable. Sometimes a tiny padlock appears on the screen. This symbolizes a higher level of security to transmit data. While not a guarantee, it may might provide you with some assurance.
• Don’t invest in anything you are not absolutely sure about. Do your homework on the investment to make sure that it is legitimate.
• Be sceptical of individuals representing themselves as Nigerian or foreign government officials asking for your help in placing large sums of money in overseas bank accounts.

More information

For more information, including ways to protect yourself from fraud:

• Contact the Canadian Anti-Fraud Centre (CAFC) online, or call 1-888-495-8501.  The Canadian Anti-Fraud Centre (CAFC) is the central agency in Canada that collects information and criminal intelligence on issues like  mass marketing fraud (e.g., telemarketing), advance fee fraud (e.g., West African letters), Internet fraud and identification theft complaints
  
  
• COVID-19 Fraud information from the Government of Canada and the Canadian Anti-Fraud Centre
  
  

• Legal Information Society of Nova Scotia Investor Rights and Protection Guide: legalinfo.org/guides/investor-rights-and-protection-guide/ 

• Financial Consumer Agency of Canada: Information about identity theft, types of fraud, counterfeit money and other threats or scams; protecting yourself from fraud; reporting fraud
  
  

• Report suspicious or unsolicited emails (e.g. phishing, malware, deceptive marketing, etc.) to the Spam Reporting Centre

• Get Cyber Safe : Federal government site all about staying safe online, for individuals and businesses: getcybersafe.gc.ca
  
  
• Contact Service Canada at 1-800-206-7218 if your social insurance number (SIN) has been stolen
  
  
• Little Black Book of Scams:  easy to use reference guide filled with information Canadians can use to protect themselves against a variety of common scams from Consumer Affairs Canada.  Consumers and businesses can consult The Little Black Book of Scams to avoid falling victim to social media and mobile phone scams, fake charities and lotteries, dating and romance scams, and many other schemes used to defraud Canadians of their money and personal information
  
  

• Competition Bureau of Canada: An independent, federal government agency concerned about competitive markets and consumer information. It investigates complaints and enquiries from the public about consumer issues such as deceptive product labelling and price fixing. Website: competitionbureau.gc.ca

• Royal Canadian Mounted Police, Scams and Frauds page: rcmp-grc.gc.ca

• National Do Not Call List (Canadian Radio-Television and Telecommunications Commission): If you have complaints about a telemarketer, or wish to register a number on the Do Not Call List. Website: lnnte-dncl.gc.ca
  
  
• Service Nova Scotia consumer information from Nova Scotia government
  
  
• Better Business Bureau of the Atlantic Provinces: Tips for consumers; Check out a business or a charity; File a complaint; Information for businesses.

What happens if I cannot pay my debts?

If you fail to make your debt payments – for example, you miss loan payments or the minimum monthly payments on your credit cards, those debts will go into default. This may mean that:

• You will have to pay a higher interest rate, and additional interest;
• The creditor may demand that you repay the whole amount of the debt;
• The debt may be sent to a collection agency;
• Your credit rating may be downgraded;
• You may face legal action, and have your wages garnished and/or assets seized;
• You will have difficulty getting credit in the future.

In addition, a creditor who has ‘security’ on an asset may seize that asset if you do not make payments on the loan.  Creditors who have a security interest are called ‘secured’ creditors.  Security is sometimes also called collateral, and may include money or goods that you promise to give the creditor if you do not pay the debt.  A common type of security is property, such as your vehicle or your house.  For example, if you default on your car loan the creditor may be able to repossess your car without having to sue you first.  If you do not pay your mortgage the mortgage lender has the right to go through a court process to foreclose on your home. See the page on foreclosure for information about the foreclosure process.

If you are having trouble paying your debts you should get some advice from a Licensed Insolvency Trustee who will review your financial situation and give you advice on your options.

Some of the options a Trustee may discuss with you are:

1) consolidation loans
2) refinancing
3) credit counselling
4) consumer proposal - a formal offer to settle your debts with your creditors
5) Division 1 proposal  - another formal way to offer to settle your debts with creditors
6) bankruptcy.

Watch 'Discussing your options with a Licensed Insolvency Trustee', from the Office of the Superintendent of Bankruptcy Canada.

What is bankruptcy?

Bankruptcy is a legal process that frees, or “discharges,” you from your debts, with a few exceptions like spousal support, child support and court fines, to name a few.  A bankruptcy does release you from most debts owed to the Canada Revenue Agency such as income tax.  The Bankruptcy and Insolvency Act is a federal law that sets out the procedures and rules for bankruptcy.  The law is administered by trustees and regulated by the federal Office of the Superintendent of Bankruptcy Canada.

While bankruptcy is a legal process, you do not need to see a lawyer to file a bankruptcy. 

The first step is to contact a Trustee who will review your financial situation and explain your options.  Most Trustees offer free initial consultations.  Only a Trustee can administer a bankruptcy or a consumer proposal so don’t be misled by ads or folks claiming that they offer bankruptcy services or that they can complete an application for bankruptcy for you or that they can file a consumer proposal for you.  

To be eligible for bankruptcy you must:

1. Be released, or “discharged,” from any previous bankruptcy;
2. Owe at least $1,000 in unsecured debt;
3. Live, do business or have outstanding business debts, or have property (personal or real) in Canada; and
4. Be unable to make your regular payments on your debts as they become due, or, the value of all your assets must be less than your total debts.

If you have never been bankrupt before, you will likely be in bankruptcy for either 9 months or 21 months, depending on your household income and the number of people in your household.  

If you’ve been bankrupt before, the process will be longer and the record of the bankruptcy will stay on your credit report for a longer period.  For example, if this is your second bankruptcy you’ll likely be in bankruptcy for either 24 or 36 months, depending on your situation and the record of the bankruptcy will stay on your credit report for 14 years. 

When you go bankrupt your creditors must stop contacting you for payment, and any legal action to collect your debts stops.  This is called a ‘stay of proceedings’.

Watch 'What to expect if you file for bankruptcy', from the Office of the Superintendent of Bankruptcy Canada.

Surplus income - monthly payments to the Trustee

You must make monthly payments to the Trustee, called surplus income payments.  Your Trustee uses that money to repay your creditors. Trustees must follow income tables, called Standards, to calculate how much your monthly payments will be during the bankruptcy.  If you file for bankruptcy and your family income is above the Standard, you will need to make surplus income payments. These payments will continue as long as your income is above the Standard while you are bankrupt. 

The Trustee calculates the monthly payment at the beginning of the bankruptcy, based on your current household income.  Your entire family’s income is used to calculate your surplus income payment. This includes your spouse or partner’s income, as well as any other adult who is contributing towards household income.

Surplus income is the amount of money your household makes that is more than the government’s income table Standard - the amount the government says a family with your income and number of dependents should need to live.

How much money you are allowed to keep depends how many people are in your family. “Family” includes anyone who is part of your family and lives in your home.  The Trustee will also ask you if you have certain expenses that would lower the monthly payments that you must make.  Examples of these expenses are child support, spousal support and medical expenses.

During the bankruptcy you submit monthly income and expense reports to the Trustee so the Trustee can make sure that you are making the right monthly payment based on the Standard.  It also makes you more aware of where you are spending your money!  As the monthly payments are based on your household income during the bankruptcy, the amount of your surplus income payment can change if your income changes.  It is therefore very important that you file these monthly reports on time with the Trustee.

If your household income is below the Standard, then the Trustee will charge you a minimum monthly fee to cover the Trustee’s fees and you will most likely be in bankruptcy for a shorter time than if you are above the Standards.

Watch 'Bankruptcy and surplus income payments', from the Office of the Superintendent of Bankruptcy Canada.

Your assets and what is exempt

At the initial consultation, the Trustee will review your assets and determine which assets:

• are exempt – that is, protected by law and cannot be used to pay your debts
• are secured (financed), and/or
• may be used to pay your debts in a bankruptcy.   

Exempt assets

Examples of exempt assets are:

• Personal belongings such as clothing,  food and fuel
• Household furnishings
• Medical aids
• RRSPs, except for contributions made in the 12 months prior to bankruptcy
• Motor vehicle worth no more than $6,500
• Any tools you use for your trade or work, up to $7,500
• Most life insurance policies
• Pensions

A Registered Education Savings Plan (RESP) is not exempt in Nova Scotia.  Not all of an RESP is available to your creditors though - just the portion you would get if you cash in the RESP prematurely.  This usually excludes any government grants or bonds, as well as the income that has been earned on the RESP.

Secured assets

You may be able to keep some or all of your financed (secured) assets, but it is complex so you should speak with the Trustee about your particular situation.  

For financed assets such as vehicles or campers the general rule is that if you wish to keep the asset you must keep making the payments or the secured creditor will seize the asset.  In this sense, a bankruptcy does not usually affect the asset that is financed.

The rules are a bit different for assets that increase (appreciate) in value, such as real property (a house or land). The Trustee will determine if there is any equity in the asset and discuss with you how to deal with the equity during the bankruptcy if your goal is to keep the asset, such as your house.  Commonly, you will make payments to the Trustee during the bankruptcy for any equity so that you can keep the asset.  As the question of dealing with real property can vary depending on your unique situation and whether you wish to keep the asset, a Trustee will explain how the bankruptcy rules would apply to you and your specific assets.  

Other assets

Other assets that a Trustee will discuss with you include things like investments, potential settlements in lawsuits, inheritances - basically everything that you own or have an interest in!  As the law states that the Trustee can deal with assets no matter where they are, a Trustee will discuss the value of your assets with you whether they are in Nova Scotia or somewhere else in Canada.  You must also tell the Trustee about any assets that you get during the bankruptcy as these may also become part of the assets that are available to your creditors. 

Budget counselling sessions

During the course of the bankruptcy, you must go to two budget counselling sessions.  The Trustee must also file your income tax return for the year in which a bankruptcy happens.  You must give the Trustee your income tax information so the Trustee can file your return in that year.  

If you fail to do any of the things you are required to do during the bankruptcy the Bankruptcy Court may extend your bankrtuptcy until you do what is required.

What is a consumer proposal?

A consumer proposal is a new legal contract between you and your unsecured creditors providing for the settlement of debts over a period of time (no more than 5 years).  

To be eligible to make a consumer proposal to your creditors, your debts must not be more than $250,000, not including debts secured by your family home.  If your debts are above $250,000,  a Trustee may discuss filing a commercial proposal or a bankruptcy.  

Like a bankruptcy, a consumer proposal does not affect the rights of secured creditors.  An example of a secured creditor is a bank that has given you a loan secured on your home. That means if you do not continue making payments to the secured creditor,  that creditor will take possession of and sell that asset.  

You must go to two budget counselling sessions with the Trustee during the administration of a consumer proposal.  

When you have finished all the payments under the proposal, the Trustee will give you a Certificate of Full Completion which means that your debts have been fully satisfied and that you are no longer legally responsible for the debts.

Watch 'Submitting a consumer proposal to your creditors', from the Office of the Superintendent of Bankruptcy Canada.

What are some drawbacks to filing a bankruptcy or consumer proposal?

While a bankruptcy or a consumer proposal provide much needed debt relief and a fresh start, there are consequences:

• If you declare bankruptcy that includes a student loan, you may not be able to get another student loan until at least three years after your discharge from bankruptcy or completion of your consumer proposal
• A bankruptcy or a consumer proposal does not affect a creditor’s right to pursue a joint debtor, co-guarantor or co-signor – either process only affects your responsibility and not that of another person who may also have agreed to be responsible for the debt
• Your credit score will decrease, making it more difficult to get credit at reasonable interest rates until your credit score improves
• You must report your finances on a regular basis to the trustee, and the trustee may make decisions which you might not have made yourself, such as selling a vehicle
• A bankruptcy may affect your ability to keep or get a security clearance for your job
• A bankruptcy may affect your ability to sponsor a family member to come to Canada from a foreign country
• If you are a director of a corporation, you will have to resign if you file a bankruptcy
• A bankruptcy or a consumer proposal may affect your ability to deal with trust accounts
• An insurance company may refuse you life insurance
• An automobile insurance company may charge you a higher premium

How does bankruptcy affect my credit rating?

Although most people who go to a Trustee already have a lower than average credit score, a bankruptcy or a consumer proposal will mean a further decrease.  

If you have only filed one bankruptcy, the bankruptcy will stay on your credit report for 6 years in Nova Scotia.  

If you declare bankruptcy more than once, the bankruptcies will stay on your credit report for 14 years.

A consumer proposal will generally stay on your credit report for 3 years, even if you have filed more than one consumer proposal or have a bankruptcy in your past.  For this reason, some people choose to file a consumer proposal rather then file a bankruptcy more than once.    

During the budget counselling sessions with the Trustee, the Trustee will explain how to rebuild your credit rating, how to use credit wisely and how to manage your money. Your credit rating should improve after bankruptcy if you demonstrate credit worthiness, including a track record of income.  

The Financial Consumer Agency of Canada has information about credit reports and scores, including how long information stays on your credit report, as do the two credit reporting agencies in Canada, TransUnion and Equifax.

Is my spouse or partner responsible to pay off my debts?

Your spouse or partner is only responsible for your debts if the two of you owe them jointly.  For example, a joint bank account in overdraft, a joint loan or joint credit card, or a credit card where all cardholders are jointly responsible for the debt, regardless of who incurred  the charges.  It is sometimes difficult to know if a person is also responsible for your debt, such as the situation where two people are using the same credit card account.  If it is not clear, check with the credit card issuer. 

Generally, if a person did not sign to accept responsibility for a debt, they are not responsible to the creditor for the debt.

Will filing a bankruptcy or consumer proposal affect my spouse or partner's credit?

As long as your spouse or partner did not guarantee your debt or is not a co-signor on one or more of your debts, a bankruptcy will not affect your spouse.  However, if your spouse is also responsible for one or more of your debts, their credit will be affected if your spouse does not continue making the payments on the debt.  This is because a bankruptcy or a consumer proposal only affects your legal responsibility for a debt.  It does not discharge the original debt.  Guarantors and co-signors are still responsible for the debt unless they themselves file a bankruptcy or a consumer proposal.

How much does it cost to file a bankruptcy?

A federal law called the Bankruptcy and Insolvency Act sets out the fees a Trustee is entitled to charge for things like budget counselling and filing documents with the government and the court.

Your initial consultation with a Trustee is usually free.

During your bankruptcy the Canada Revenue Agency (CRA) sends any GST rebate cheques and/or income tax refunds to the Trustee.  While the CRA will send the GST rebate to the Trustee during the entire period of your bankruptcy, only the potential refund during the year in which you file a bankruptcy is forwarded to the Trustee by the CRA. 

You  will also have to make monthly payments to the Trustee.  The amount of these monthly payments depend on your level of income. Your monthly income payments are either based on income standards (called surplus income payments, explained above) or are a minimum fee that a Trustee will charge to cover the costs of the bankruptcy.

Lastly, a Trustee will look at the value of your assets, as talked about above.

What if I cannot afford to pay a Trustee?

If you have spoken to at least two separate Trustees and find you cannot afford the minimum fees, contact the Office of the Superintendent of Bankruptcy at 1 877 376-9902 for information about the Bankruptcy Assistance Program. The Bankruptcy Assistance Program may help you find a Trustee who will allow you to make their minimum fee payment over a longer period of time if making the regular payment would cause you a hardship.  

 You might be eligible for the Bankruptcy Assistance Program if all of the following are true:

• You have contacted two Licensed Insolvency Trustees  and are unable to work out a payment plan with them
• You have not recently been involved in commercial activities, like running a business or selling products
• You do not need to make surplus income payments
• You don’t have assets that need to be sold
• You are not in jail 

You should contact a couple of Trustees and set up a meeting. Trustees usually offer a free initial consultation.  At the consultation you and the Trustee will review your financial situation and discuss your options.  The Trustee will let you know if you will need to make surplus income payments, or have assets that a Trustee would need to take and sell.  Whether you need to make surplus income payments depends on the size of your family and your income. Only a Trustee can tell you if you will need to make surplus income payments, and how much they will be.

Student loans and bankruptcy

Seven-year rule

You will be eligible to be released from your obligation to repay your government student loans if you file for a bankruptcy seven or more years after the date you are no longer a part-time or full-time student.  The date you stop being a student is called your period study end date (PSED). Your PSED is determined by the National Student Loans Centre and is not always the exact day that you ended your studies.  You should contact the National Student Loans Centre to confirm your period study end date before filing either a bankruptcy or a consumer proposal.  

If it has been less than seven years since your PSED when you file a bankruptcy or a consumer proposal and you do not qualify for a repayment assistance program with the National Student Loan Centre, filing a bankruptcy or a consumer proposal will deal with your other debts and allow you to focus on making payments on the student loan.  

Hardship - 5 years

If your student loan is most of your debt, then a bankruptcy or a consumer proposal may not give you the debt relief you need.  

If you still have difficulty making payments on the student loan once your other debts are dealt with by a bankruptcy or consumer proposal, you may apply to Bankruptcy Court to ask to have the student loan released once five years have passed since your PSED.  This is called the hardship exception to the seven year rule.

If you apply to court to release the student loan any time after five years you will have to prove to the court that:

• you have difficulties, and will have ongoing difficulties, making the payments on the student loan (called financial hardship)
• you have acted in “good faith” in dealing with your obligation to repay your student loan.  The court will look at things like
  • how you used your student loan money
  • your efforts to finish your schooling
  • your efforts to repay the loans
  • whether you used available repayment assistance programs like the repayment assistance program with the National Student Loan Centre.

The bankruptcy court has a package that will walk you through the hardship application process to ask to have the student loan released. You may contact the Bankruptcy Court at (902) 424-6908

You can get more information about student loans and bankruptcy from a Licensed Insolvency Trustee, and from the Office of the Superintendent of Bankruptcy Canada: https://www.ic.gc.ca/eic/site/bsf-osb.nsf/eng/br02057.html

What is a discharge from bankruptcy?

A discharge from bankruptcy means you are released from your legal responsibility to repay your debts.  Some debts are not discharged in a bankruptcy - see 'Debts that are not discharged' below.

A discharge is commonly thought of as the end of your bankruptcy.  

Most people get an Automatic Discharge from their debts, meaning that the discharge happens after a period of time without the need for a court hearing.  

Other times, the Bankruptcy Court has to decide on your discharge from bankruptcy.  The most common situations where the court has to decide on your discharge are:

1. You have not completed all the requirements during the bankruptcy, such as going to your budget counselling,
2. A creditor or the Office of the Superintendent of Bankruptcy objects to your release from bankruptcy,
3. You have an extraordinarily high debt to the Canada Revenue Agency which makes up most of your debt, or
4. You have been bankrupt at least twice before.

 At a court hearing for your discharge, the court will hear from the Trustee, you, and anyone who opposes your discharge.  

The court may decide to:

• order an Absolute Order of Discharge if you fulfill certain conditions.  This is called a Conditional Order of Discharge 
• put off your discharge for a period of time, called a Suspended Absolute Order of Discharge,  or
• refuse to grant you a discharge.  A Refused Order of Discharge from bankruptcy is usually for situations where there has been a clear abuse of the bankruptcy process.

It is important to get either your Automatic Discharge or an Absolute Order of Discharge from the court. If you do not and the Trustee closes the administration of the file and gets their discharge, your creditors can start to collect the debts again.

Watch "Understanding the bankruptcy discharge", from the Office of the Superintendent of Bankruptcy Canada.

 

Debts that are not discharged in a bankrupty or consumer proposal

Some debts are not discharged in a bankruptcy or released in a consumer proposal.  This means you will still owe them after your bankruptcy or consumer proposal is over. 

In a consumer proposal, however, if a creditor agrees that their debt will be released after the terms of the proposal are completed and also votes for the proposal, then that debt is released when the proposal is completed.  This does not happen very often.  

The general rule is that the following debts survive both a bankruptcy and a consumer proposal.  While the creditor cannot ask you to make payments on the debt during the bankruptcy, you will still be responsible for the debt when you receive your discharge from the bankruptcy. 

The most common debts that are not discharged:

• Government Student Loans, including loans under the Apprenticeship Act, where your Period Study End Date is less than seven years from when you file the bankruptcy or the consumer proposal.  As talked about above under Student Loans, there is a hardship exception that says you may apply to bankruptcy court if five years have passed since your Period Study End Date, regardless on when you filed the bankruptcy or consumer proposal, if you can prove both good faith and ongoing financial hardship 
• spousal support, if there is a written agreement or a court order
• child support, if there is a written agreement or a court order
• debts where there was fraud, misrepresentation or you misappropriated funds while in a fiduciary capacity
• court-ordered fines, penalties or restitution.

Speak with your Trustee if you have questions about a particular debt, and whether a bankruptcy or a consumer proposal will release you from that debt.

Can a bankruptcy or consumer proposal stop a judgment, execution order or a foreclosure?

A bankruptcy or consumer proposal can:

• stop any lawsuits against you by your creditors
• stop (release) enforcement of a judgment a creditor has against you, except if the Canada Revenue Agency got the judgment.  A properly registered judgment where the Canada Revenue Agency is the creditor is a secured debt and cannot be released by a bankruptcy or a consumer proposal.  A creditor would have a judgment against you if they successfully sued you in court  
• stop a garnishment of your wages, including a garnishment by the Canada Revenue Agency

A bankruptcy or consumer proposal will not stop a foreclosure. However, you will be protected if the secured creditor does not get all their money once your property is sold. This is commonly called a mortgage deficiency and simply becomes an unsecured debt in the bankruptcy or proposal. There are strict rules about foreclosure and the effects of bankruptcy, so talk to a Trustee about your particular situation.

Will I lose my house, my land or my car in a bankruptcy?

Most real estate (land, home, buildings) is mortgaged and so may have little value.  As real estate usually gains value ('appreciates') as time goes by, some real estate has value over and above any mortgage(s).  Whatever value there is in a piece of real estate is called “equity” and will be calculated by the Trustee.  The usual practice is for you to “buy back” the equity in your real estate if you wish to keep it.  

Some people do not want to keep their house or land.  In those situations, depending on the value of the asset, a Trustee may offer the land for sale or may turn it over to the bank for foreclosure.  As there are so many different scenarios when it comes to dealing with real estate, talk with a Trustee about your particular situation.

Most vehicles go down in value ('depreciate') as time goes by.   If you have a car that is secured by a loan, as long as you keep up with your car payments, that debt is not part of the bankruptcy.  This means that you must keep making your normal payments on the vehicle during the bankruptcy.  

Tell your Trustee if you no longer want to keep the vehicle.  The Trustee can let the secured creditor know.  The secured creditor will then seize the vehicle and sell it.  If there is still money owing on the car loan after the car is sold, that becomes an unsecured debt and it is discharged in the bankruptcy.

If you own a vehicle that is “free and clear” then the Trustee will determine its value.  The Trustee may ask you to get the vehicle appraised.  The Trustee will then tell you whether or not the vehicle may be claimed as exempt from your creditors.  This would mean that the vehicle is protected in a bankruptcy or a consumer proposal.

Will I have to hand in my passport or have trouble travelling abroad if I file a bankruptcy?

No, you will not have to surrender your passport if you file a bankruptcy.  A bankruptcy does not affect your passport.

Yes, you will still be able to travel abroad if you file a bankruptcy.

Can I have a credit card when I am in bankruptcy?

Many people are surprised that you are allowed to apply for and get credit when you are in bankruptcy.  Most Trustees will recommend that you not get credit during a bankruptcy, but there is no law that says that you cannot.   The only condition is that you must tell the creditor that you are currently bankrupt. 

More information and help

 For more information and help contact:

• Office of the Superintendent of Bankruptcy - regulates bankruptcies, oversees and licenses trustees in bankruptcy (licensed insolvency trustees), and has helpful general information for debtors and creditors
  Website  www.osb.ic.gc.ca
  Industry Canada
  Phone: 1 877 376-9902 (toll free)

• A Licensed Insolvency Trustee.  Trustees are listed in the Yellow Pages  under 'Bankruptcies', or search for 'licensed insolvency trustee' online.  You can also get a listing of local Licensed Insolvency Trustees from the Office of the Superintendent of Bankruptcy at 1-877-376-9902 (toll free) or osb.ic.gc.ca

• A credit counselling agency.  Credit counsellors cannot administer bankruptcies or consumer proposals, but can help you in a number of ways, such as a debt management plan, budgeting, wise credit use, and general money management. The Financial Consumer Agency of Canada  - has a fact sheet about how to find a reputable Credit Counselling service: www.fcac-acfc.gc.ca.

• Financial Consumer Agency of Canada - fcac-acfc.gc.ca, or call 1 866 461-3222.  Lots of consumer information on many money related topics.

What is the Wireless Code?

The Wireless Code offers consumer protection for cell phone users across Canada.  Contract rules under the Canadian Radio-Television and Telecommunications Commission’s national Wireless Code apply to all mobile phone contracts. The Canadian Radio-Television and Telecommunications Commission (CRTC) regulates telecommunications in Canada. 

The Code allows customers to cancel a contract more easily and at a lower cost.  Cell phone companies must be clear and up-front about contract details, including the minimum monthly cost, and can’t change key contract terms like minimum monthly cost or services unless the change benefits the customer, or the customer agrees to the change.

Cell phone companies must also provide the customer with a copy of the contract, as soon as the customer agrees to the contract. If the customer agrees over the phone or online, the cell phone company must send the contract to the customer within 15 calendar days.

Cancelling a contract

You can return your cellphone within 15 days of entering into a contract, without penalty, if you are unhappy with your service. Use up to half of your allowed monthly usage during the trial period.  If you are a person who self-identifies as having a disability you can return your cell phone within 30 days, without penalty, if you are unhappy with your service, and use up to 100% of your allowed monthly usage during the trial period.

Although the Code does not affect how much cell phone companies actually charge for services, it does limit cancellation fees.   If you got a free or lower cost phone as part of the deal, you’ll have to pay for the phone if you cancel early.  The contract terms must tell you how much the phone is worth, so you can figure out the cancellation fee. You can cancel your contract after 2 years with no cancellation fees – even if you have agreed to a longer term. 

You can cancel your contract at any time. It is a good idea to do that in writing, and keep a copy of the cancellation notice for yourself.

Under the Code, when a fixed-term contract runs out, the cell phone company may automatically extend it on a month-to-month basis. However, if they are going to extend the contract your cell phone company must give you at least 90 days notice of that before your contract runs out.  If you don't contact them before the 90 days runs out the contract will automatically continue on a month-to-month basis.

If you want to cancel your contract and prevent it from rolling over into a month-to-month contract, you need to contact your cell phone company to let them know. It is a good idea to do that in writing. 

Contract extension or upgrade

When a contract is automatically extended, it must have the same rates, terms, and conditions as you agreed to in the expired contract. If the cell phone company plans to automatically extend the contract when it expires, the contract must say so.

If you choose to upgrade or change your phone, the cell phone company must clearly inform you in the written contract if this will extend, or change any other part of your contract. If a cell phone company offers a you an upgrade, the company must clearly explain any changes to the existing contract terms or period, should you decide to accept the upgrade.

As with any contract, it is very important to understand the contract terms before you sign it.  Make sure you read it carefully.  Take time to think it over, ask questions, and get the salesperson to explain anything you do not understand. 

More information and making a complaint

You can find the CRTC's complete Wireless Code online at crtc.gc.ca/wirelesscode. 

If you have a complaint about cell phone services, or feel your cell phone company isn't following the Wireless Code rules, and you can’t resolve it with your cell phone company, you can contact Canada’s Commissioner for Complaints for Telecommunications Services (CCTS) at 1-888-221-1687, or online at ccts-cprst.ca. The CCTS deals with consumer complaints about mobile, wireless and telephone services.  If that doesn’t work, you can also try Industry Canada’s Office of Consumer Affairs, or Competition Bureau.  Contact the Office of Consumer Affairs at 1 800 328-6189, or online at consumer.ic.gc.ca, and Competition Bureau at 1 800 348-5358 or online at competitionbureau.gc.ca

What is a collection agency

Sometimes a creditor (company you owe money to) may use a collection agency to collect a debt if you have fallen behind in your payments.  They might hire the collection agency to collect the debt for them, or they might sell the debt to the collection agency.

A collection agency is a business that arranges for and obtains payment of money owed to another person or organization.  For example, you might hear from a collection agency about a credit card debt, an outstanding loan or a line of credit.

Collection agencies and collectors (person employed by a collection agency) must be licensed to do collection activities in Nova Scotia.  Service Nova Scotia licenses and regulates collection agencies and collectors in Nova Scotia, under the Collection Agencies Act.

Is a collection agency allowed to call me?

Yes, but the agency must first write to you and tell you that it has been hired to collect the debt, or has purchased the debt.  When they contact you the agency or collector must tell you the agency's name, the amount you owe, and identity themselves and how they are authorized to collect the debt.

There are other rules collection agencies must follow when they are trying to collect the debt.

Rules a collection agency must follow

A collection agency or collector must not call or talk to you until you have been notified in writing that they have been hired to collect the debt. When they contact you the agency or collector must tell you the agency's name, the amount you owe, and identify themselves and how they are authorized to collect the debt.  They must first make sure that you owe the debt before they try to collect it.  

The agency or debt collector must not:

• Make collect calls to you
• Contact you if you have written telling them to contact your lawyer (or your lawyer wrote to them saying that)
• Use documents, notices or  letters which are made to look like court forms
• Pretend  to represent the police or sheriff
• Threaten you or use abusive or intimidating language
• Harass you or your family, for example, by calling every 15 minutes
• Try to collect the debt on a Sunday or any day before 8:00 am or after 9:00 pm
• Give misleading information or try to make things difficult for you at work.

The agency or debt collector may:

• Contact your family, friends, neighbours, employer, or anyone else, but only to try to get your address
• Collect the debt, but not any additional amount
• Sue you if the creditor has assigned the debt to the collection agency in writing and you have been notified of the assignment.

Can a collection agency contact my family, friends, neighbours or employer?

Yes, but only to get an address for you.  However, they can contact anyone who is also on the debt - as a co-signer or guarantor for example.

What can I do if I believe a collection agency broke the rules?

First, see if you can complain to the supervisor or manager of the collection agency to resolve the problem.  Otherwise, you can complain to Service Nova Scotia. You may contact Service Nova Scotia toll-free at 1 800 670-4357 or 902-424-5200 in the Halifax Regional Municipality, or visit novascotia.ca.  In the most extreme cases, a collection agency's license can be suspended or cancelled.  

Contact the Financial Consumer Agency of Canada if you're dealing with

• the debt collection department of a federally regulated financial institution
• a debt collection agency hired by a federally regulated financial institution.

Options if a collection agency contacts you

• Get help dealing with your debt problems, as it can be very stressful to try to manage money problems on your own.  And see 'Options you can trust to help you with your debt', from the Office of the Superintendent of Bankruptcy Canada.
• Do nothing, and see what steps the agency takes (not recommended)
• Keep a record of who is contacting you, the name of the collection agency, and their contact information
• Ask for a written statement of what you owe, including any interest or late payment charges.  Take the time to check your records to make sure you owe the debt, and that the amount owing is right
• If possible, and if you owe the money, pay the debt. Note that the agency is not allowed to collect more than the amount you owe and cannot charge you for its costs to collect the debt.   However, interest can continue to build up on an outstanding debt
• If it is impossible for you to pay the full amount right away, explain why. You may suggest some alternative method of repayment, either a lump sum at a later date or a series of monthly payments for example.  You might be able to negotiate to just pay a portion of the amount you owe
• Never send cash and always make payments in a way that you have a receipt - such as payment online, a money order,  a cancelled cheque from your bank or a receipt from the agency
• If you do make an agreement with a collection agency, make sure it is in writing.  If they will not put it in writing, send them a letter confirming the agreement, and keep a copy for yourself
• You may want to look at the Collection Agencies Act and the Consumer Creditors Conduct Act (if you are contacted by the collection department for a business)
• Contact a lawyer.  Nova Scotia Legal Aid may provide brief legal advice on credit and debt issues, or contact a lawyer you would pay - especially if you feel you do not owe the alleged debt.

Can a creditor take me to court?

Yes, a creditor may sue you.  There are time limits (limitation periods) on the length of time a creditor has to sue on a debt, so you should find out how old the debt is, and the last time you made a payment.

If you get a court paper like a Notice of Claim (Nova Scotia Small Claims Court) or a Notice of Action on a Debt (Supreme Court of Nova Scotia)  or any other official court paper, it is a good idea to talk with a lawyer.

Can a creditor seize my property?

A creditor can only seize property if it has a court order, meaning the creditor would have to sue you in court and win.

However, if the government is a creditor, for example, a student loan, tax debt, overpayment of a social benefit, the government may seize GST rebates and tax refunds to recover the debt.

What assets can be seized with a court order depends on your individual circumstances. Two Nova Scotia laws, the Judicature Act and the Personal Property Security Act, outline a few basic rules about what property can or cannot be seized.

In Nova Scotia the following property cannot be seized (taken), even with a court order:

• Clothing, furniture or appliances that are not worth more than $5,000. In most instances, collection agencies are not interested in seizing these items anyway.
• A vehicle that is not worth more than $6,500. However, if a financial institution lent you money specifically to buy the car and you fail to make payments on the loan, the car may be seized whatever its value and whether or not you need it for work or to get to work, as in that case the financial institution is what is called a 'secured creditor' with special rights,  and the vehicle is collateral for the loan
• Tools or items that you use for your work to a value of $7,500
• Medical or health aids reasonably necessary for the debtor and their family
• Family's fuel and food.

A creditor must first sue you in court and get a court order before it can seize any of your goods or money. The creditor must notify you if they decide to sue you.

If you get a court paper like a Notice of Claim (Small Claims Court) or a Notice of Action on a Debt (Supreme Court of Nova Scotia) , or any other official court paper, it is a good idea to talk with a lawyer to get legal advice if you can.

Can a collection agency take my income?

A collection agency can only seize (take) or garnish income or wages if it has a court order, meaning they creditor would need to have sued you in court and won.

However, if the government is a creditor, for example, a student loan, tax debt, or overpayment of a social benefit like income assistance:

• the government may seize GST rebates and tax refunds to recover the debt, without a court order; and
• debts owing to government benefit programs like CPP, OAS & GIS, Income Assistance, EI can be deducted from benefits payable by those programs, without a court order.

Certain income sources are protected and cannot be seized by a private creditor, even with a court order, including:

• Canada Pension Plan (CPP) benefits
• Old Age Security (OAS) and Guaranteed Income Supplement (GIS)
• Income Assistance
• Employment Insurance (EI)

If you are working and there is a court order against you saying you owe a debt, the judgement creditor (who you owe the debt to) may have the Sheriff seize up to 15% of your gross wages (before tax and lawful deductions) to pay the debt. 

However, your wages cannot be seized if you would be left with less than:

• $330 a week, net pay (after tax and lawful deductions from your pay), or
• $450 a week, net pay, if you support a dependant.

A creditor must first sue you in court and get a court order before it can seize any of your goods or money. The creditor must notify you if they decide to sue you.

If you get a court paper like a Notice of Claim (Small Claims Court) or a Notice of Action on a Debt (Supreme Court of Nova Scotia) , or any other official court paper, it is a good idea to talk with a lawyer to get legal advice if you can.

More help and information

For help and information:

• A Licensed Insolvency Trustee can provide professional advice about your options for dealing with debt, including about a bankruptcy or consumer proposal.  Trustees are listed in the Yellow Pages  under 'Bankruptcies', or search for 'trustee in bankruptcy' online.  You can also get a listing of local trustees from the Office of the Superintendent of Bankruptcy at 1 877 376-9902 (toll free) or osb.ic.gc.ca
  
  
• Office of the Superintendent of Bankruptcy - regulates bankruptcies, oversees licensed insolvency trustees, and has helpful general information for debtors and creditors
  Website  www.osb.ic.gc.ca
  Industry Canada
  Phone: 1 877 376-9902 (toll free)

• A credit counselling agency.  Credit counsellors cannot administer bankruptcies or consumer proposals, but can help you in a number of ways, such as a debt management plan, budgeting, wise credit use, and general money management.  Make sure you find a credit counsellor you trust.  The Financial Consumer Agency of Canada  - has a fact sheet about how to find a reputable Credit Counselling service: www.fcac-acfc.gc.ca.
  
• Nova Scotia Legal Aid legal information about bankruptcy, and Debts

• Financial Consumer Agency of Canada, or call 1 866 461-3222.  Lots of consumer information on many money related topics, including Collection Agencies
  
• A lawyer in private practice, or Nova Scotia Legal Aid if you cannot pay a lawyer.

What is a contract?

A contract is a legally enforceable agreement made between two or more people or organizations. The people who enter into the contract are called the parties to the contract.  

Consumer contracts are made between a buyer and a seller when a buyer offers to buy something, the seller accepts, and they agree to exchange the goods or services for something of value, usually money.  The law says the basic essential elements of a contract are: offer, acceptance, and consideration (something of value exchanged).  A contract must be for a legal purpose, and it must be voluntary.  A contract does not have to be in writing.   An oral or verbal contract is valid as long as it has the essential elements of a contract. A written contract, however, will provide a record of the terms the parties agree to.  Some special types of contract must be in writing to be enforceable.  An example is a contract to purchase real property.

For example, you go to a store to buy a new shirt.   You select a shirt and bring it to the clerk. The clerk scans a tag-on the shirt and both of you see a price of $20. You take a $20 bill from your wallet and place it on the counter (this is the offer). The clerk takes the money (this is the acceptance) and gives you the shirt (this is the consideration – a $20 bill exchanged for a shirt). The clerk also hands you a receipt. The receipt "memorializes" (is written proof of) the contract, but it is not required to have a valid contract. This transaction represents a contractual relationship between the buyer (you) and the seller (the store).

What is a valid contract?

Not every agreement is a legally binding contract. To be legally enforceable a contract has to be valid. That means it has to have certain key ingredients, specifically:

• Intent: The parties intended to make a contract.  If there is a dispute courts look at the words and actions of the parties to figure out whether a reasonable person looking at the situation would think that the parties intended to be bound by their agreement;

• Capacity:  The parties must have the legal ability to enter into an agreement. Generally, to have capacity a person must be mentally competent, must not be impaired by alcohol or drugs, and they must be 19 or older (19 is the age of majority in Nova Scotia). A minor (person under 19 in NS) may enter into contracts, but they can choose to void the contract when they reach the age of majority. However, there are exceptions. For example, employment contracts and contracts for "necessaries" of life, including food, clothing and shelter, cannot be voided when the person reaches the age of majority;
  
  
• Offer: An offer is the indication by one person to another that she is prepared to enter into a legally binding agreement;

• Acceptance: when one party accepts an offer made by the other party. A person can accept an offer with their by words (for example,  by saying or writing, “I accept your offer”). However, a person can also accept an offer through their actions (for example, by signing a contract, or when a reward is offered for finding and returning a lost dog and someone actually finds and returns the dog).

• Consideration: Something of value (consideration) is exchanged.  Consideration may be money, or a service, product, or anything that the parties consider acceptable in the situation. For example, if a baker sells a loaf of bread to a customer for $3.50 then the baker's consideration would be the loaf of bread and the customer’s consideration would be the $3.50.

• Legal purpose: A contract made for an illegal purpose will not be enforceable by the courts.

• Certainty of terms: The terms of a contract must be certain enough so that each party knows what they are obligated to do under the contract. If there is too much confusion or misunderstanding about what the terms of the contract are then there is not really any agreement for the court to enforce.

10 contract tips

1. Shop around. Understand exactly what each company is offering. The more you know, the more you can negotiate. Compare price, guarantee or warranty, how long the contract is for and any other terms or conditions that are important to you.
2. Know who you're dealing with. Reputation is important, so ask friends or family for references. If you are not sure about a company's reputation check with the Better Business Bureau..
3. Negotiate. Most contracts can be negotiated. Use the information you gathered while shopping around to get the best service and price. Don't feel pressured to sign immediately – if the company or individual wants your business, they will listen to your concerns.
4. Read the contract and pay attention to the details. Make sure any verbal agreements or claims made by the salesperson are written into the contract. Cross-out any parts that you do not want to agree with, and have these changes initialled by you and the salesperson before you sign. Fill all blank spaces so that details cannot be added later by the salesperson.
5. Understand everything in the contract. Ask the salesperson questions and get advice if there are parts that  you don't understand. Don't forget that the fine print is part of the contract too. You can have a lawyer review the contract if you feel you need to.
6. Know who to call for help or make a complaint. Ask the salesperson for a customer service phone number and the steps to take if you need to make a complaint.
7. Remember that a signed contract is a legal document, so you will have to live with what you agreed to. Generally, a contract cannot be changed or broken unless you and the other party both agree.
8. Know how to get out of it. In some cases a short period of time is allowed to cancel a contract without penalty; it's called the "cooling off period" and it should be described in the contract. Even if it isn't, you might still have a cooling off period. Contact Service Nova Scotia to find out if there is a cooling off period in your situation, and how long it is if there is one. To cancel a contract before it is over, both sides have to agree, but usually it will cost you.
9. Sleep on it. Is this what you really need and want? It's okay to change your mind before signing or agreeing to a contract.
10. Once it's signed, get a copy and keep it. You may need it later on for reference, or to launch a complaint if you have a problem.

Adapted from Justice Education Society of BC and the Financial Consumer Agency of Canada.

Cancelling a contract

If a contract is valid then the parties are bound by it. That means most of the time a contract cannot be cancelled without penalty.

If you change your mind and no longer wish to be bound by the contract, in most cases you'd need to try to negotiate with the other party to try to get them to agree to let you out of the contract.

If the other party does not agree to let you out of the contract, they may allege the contract was breached (that you broke the contract terms) and you may still be on the hook for whatever it is you agreed to under the contract, or at least for whatever penalty might be in the contract for breaking its terms, or for the remedies a court can award for breach of contract.

However, there are a few exceptions.

Some contracts might be cancelled depending on the type of contract or the conduct of the parties. The contract itself might have terms saying how the contract may be cancelled, and if it is, what the consequence would be.

Also, in some cases there might be an automatic cancellation period, sometimes called a "cooling off period", that allows one of the parties to change their mind without consequences and withouth having having to give a reason, within a specific window of time.  If there is a cooling off period it would either be specifically written in the contract, or come from a statute like Nova Scotia's Consumer Protection Act.  For example, in Nova Scotia there is a cooling off period for gym contracts, payday loans, direct sales, online sales, and prepaid funeral service contracts.

If a contract does not have all the ingredients listed in the section “What is a valid contract?” then it is void and likely would not be legally enforceable because it is invalid. Examples of invalid contracts would be contracts for the sale of stolen goods, contracts made with a person who lacks capacity, or contracts where nothing of value is exchanged.

Some contracts are voidable and might be cancelled for reasons such as:

• a serious misrepresentation made by one of the parties;
• a mistake about a key contract term; or
• duress or undue influence or pressure being put on one of the parties.

Misrepresentations

Before a contract is made, the parties often talk about the terms of the agreement. They may make statements to encourage the other person to make the contract. These statements are called representations. 

Misleading,  untrue or inaccurate representations are known as misrepresentations. A misrepresentation is something that is untrue, inaccurate or misleading that convinces the other person to enter into a contract. The law recognizes several different kinds of misrepresentation:

• Fraudulent or false misrepresentation is when a person misrepresents something intentionally or recklessly, knowing it is false, to convince another person to enter into a contract.  For example, a person who sells fake weight loss pills that they know don’t really work.

• Negligent misrepresentation is when a person carelessly makes a misrepresentation that they really should have known not to make. For example, a health care professional who sells phony weight loss pills that don’t work and who didn’t bother to research them.

• Innocent misrepresentation is when a person makes a misrepresentation that they had good reason to believe was true.  For example, a person who sells phony weight loss pills, but who was told by a doctor that they were effective.

If a person decides to enter into a contract because of a misrepresentation, they may be able to get out of the contract, or receive damages (money) from the party that made the misrepresentation, depending on the misrepresentation and all of the facts.

A contract must be voluntary

If a person can prove that they were forced into a contract under duress or because of undue influence then the contract may not be enforceable.  Duress is a wrongful act or threat that makes someone do something against their will. If a person signs a contract because the other person threatened them the contract may be unenforceable, depending on the circumstances and kind of threat that was made.

Undue influence is when someone abuses their power over another person to convince them to do something against their will. If there was an unequal relationship where one person took advantage of another person’s position to pressure them into making a contract, that contract may be unenforceable..

What if I can't do what I was supposed to do under the contract (frustrated contracts)?

If, through no fault of either party, something happens so that the contract becomes impossible to fulfill then the contract may be what is called frustrated and the parties may be excused from the contract.

For example, imagine that Alice agrees to purchase Betty’s car for $2500. Unfortunately, before they can complete the sale Betty’s car is stolen. Through no fault of either party, Alice no longer has a car to sell to Betty. The contract would be frustrated and Betty would not have to pay.

This is different from a party breaching (breaking) the terms of a contract, as the event is due to unforeseen circumstances and is not because of the actions of either of the parties.

Breach of contract

Breach of contract is when a party does not do what they agreed to under the contract.

For example, imagine that Alice entered into an agreement with Betty to shovel her driveway for $15 on a particular day. If Alice does not show up to shovel Betty's driveway on the day agreed to, then she has breached their contract.

Someone who breaches a contract might be sued by the person who did not break the contract terms. If they are successfully sued in court then the party who broke the contract terms may have to pay damages (compensation), or in some cases the judge might order them to do what they promised to do under the contract.  

A breach of contract does not automatically end the contract. Instead, the person who did not break the contract terms gets to decide whether to treat the contract as still in place, or to treat it as at an end.

Options if a contract is broken (remedies)

Someone who breaches a contract may be sued by the other party. The lawsuit would either be in Small Claims Court or the Nova Scotia Supreme Court depending on what the case is about, the amount of money involved, and what remedies the plaintiff is seeking.

If the other party is successful with their lawsuit and the judge decides that there was a breach of contract then the next step is for the judge to decide what remedy they should grant.

A court will look at all of the circumstances of the case before choosing what remedy to award. The following are the general types of remedies that a court may award:

• A party may be compensated in damages (money) for the loss they suffered or for the work they completed under the contract;
• The party that breached the contract may be ordered to do what they were supposed to do under the contract in the first place.  This is called specific performance;
• The contract might be rescinded (cancelled) so that the parties are no longer bound by it.

Even if there is a breach of contract, the person who did not break the contract terms is expected to mitigate their losses.  This means they are expected to take reasonable steps to avoid further damage or increased costs arising from the breach of the contract.

If you are thinking about a law suit it is a good idea to see a lawyer to get legal advice before you decide whether that is the best course of action, and also to decide which court to go to.

Consumer sales contracts

Most businesses who sell things to the public in Nova Scotia are subject to the Consumer Protection Act.

The Consumer Protection Act applies whenever a consumer sale is made by a seller in the ordinary course of business in the province.

A consumer sale is a sale where goods or services are purchased for the buyer’s personal consumption or use. A seller is any person who is in the business of selling goods or services to buyers.

Under the Consumer Protection Act there are certain terms that every consumer sales contract is deemed to have even if they are not mentioned by the seller or written into the contract.

These are the terms that automatically apply to every consumer sales contract in Nova Scotia:

• The seller can only sell goods if they are the true owner of the goods; this is called a "right to sell" condition

• A buyer has the right to use and enjoy the goods that they purchase. No other party may use or enjoy the goods without the buyer’s consent; this is called the warranty of quiet enjoyment

• The goods must be free of any financial claims like outstanding payments or liens; this is called the "freedom from encumbrances" warranty

• The goods must fit the description provided by the seller; this is called the "correspondence with description" condition

• If the seller is aware why the buyer is purchasing the goods then the goods must fit the purpose that the buyer is buying them for; this is called the "fitness for purpose" condition

• The buyer must be able to use the goods for their ordinary purpose, unless there are defects that are acknowledged by the buyer and the seller; this is called the "merchantable quality" condition

• The goods are presumed to be new and unused unless they are described otherwise

• Goods must be durable for a reasonable period of time based on their normal use and the circumstances of the sale

• If services are performed, the services are to be performed in a skillful and professional manner.

The seller is not permitted to override these terms, or state that they do not apply. If a seller does attempt to override these terms, or state that they do not apply, then a court would likely consider the contract to be void and unenforceable.

Direct sellers

Direct sellers are sellers who sell goods or services away from their usual place of business.  Door-to-door sales are the most common example, but direct sellers also include telemarketers and people who sell goods at home-based parties.

Direct sellers are regulated under the Direct Sellers’ Regulation Act. Every direct seller must be licensed by Service Nova Scotia.  

Most direct sales contracts have to be in writing and they have to include:

• the direct seller’s name, business address and telephone number

• the salesperson’s name and signature

• the date and place of the contract

• an itemized price of the goods or services, terms of payment and the total cost of the contract

• a good enough description of the goods and services to identify them

• a statement of the buyer’s cancellation rights

• the delivery date of the goods or services if not provided on the transaction date

• the completion date for providing the services if applicable

• where credit is extended, a statement of any security taken and the cost of borrowing

• a description of any goods taken in trade and the value given to the goods; and

• the signature of the purchaser.

A direct sale can be cancelled within 10 days of making the purchase. The buyer has to provide notice, in writing, to the seller that they wish to cancel the sale. The buyer does not have to tell the seller why they want to cancel. The 10 days to cancel a sale starts from the day the buyer receives the contract.

For more information on your rights when dealing with direct sellers, contact Service Nova Scotia at (902) 424-5200 or 1-800-670-4357.

More information

• Information about consumer contracts from Consumer Affairs Canada's Canadian Consumer Handbook
• Service Nova Scotia - consumer information, or call 1 800 670-4357 or 902-424-5200
• Better Business Bureau of the Atlantic Provinces

What is a consumer reporting agency?

Consumer reporting agencies collect information about a person’s credit and payment history. Consumer reporting agencies are also called credit reporting agencies, or credit bureaus. The two main credit reporting agencies in Canada are Equifax and TransUnion. Credit reporting agencies must be licensed by Service Nova Scotia  to operate here, and must follow the rules in Nova Scotia’s Consumer Reporting Act.

What is a credit report?

A credit report summarizes your credit history. It includes information about your borrowing and repayment history, whether you have filed for bankruptcy, or have collection activities or judgments against you. The Financial Consumer Agency of Canada gives more information about credit reports and credit scores, and building a good credit history, at www.fcac-acfc.gc.ca

What is a credit report for?

Prospective creditors, landlords, insurance companies, employers, may use this information to decide whether you are a good or bad credit risk. For example, you may be asked to agree to have a consumer reporting agency give a credit report about you when you apply to:

• borrow money
• hook up power
• get a credit card
• rent an apartment
• get insurance
• get a job.

If a prospective creditor, landlord, insurance company or employer denies you a benefit or increases the cost of benefit to you based on your credit report, they must notify you immediately of the denial or increase in cost.

What is a credit score?

Your credit score is a three-digit number that comes from the information in your credit report. It shows how well you manage credit and how risky it would be for a lender to lend you money.

Who can get a credit report about me?

In most cases you must consent in writing to have your credit report given out. But there are exceptions:

• A credit reporting agency may give out your credit report without your consent if a court orders it
• A governmental body may access information in your credit file (see below), and
• If you have applied for a loan or other credit and you did not give your written consent to check your credit, the creditor may still contact the credit reporting agency. In this case the creditor must let you know that they will check your credit, and must give you the name and address of the credit reporting agency within 10 days of requesting the credit check. This rule applies to a potential lender, employer, landlord, insurer or other authorized recipient of a credit report.

Other than the exceptions listed here, no other person is authorized to obtain the information held by a credit reporting agency without your written consent, and a credit reporting agency is not allowed to sell, lease or give the information contained in your file other than to another credit reporting agency.

Can the government access information in my credit report?

Yes. Any provincial or federal government department may obtain your name, address, former addresses, and place or former places of employment from a consumer reporting agency. In addition, the collection services division of Service Nova Scotia may obtain personal information such as your address, former address, places or former places of employment, and social insurance number, in order to aid in collecting a debt or fine owing to the Nova Scotia government.

Can I refuse to give permission for a lender to check my credit history?

Yes. But the lender may refuse to give you a loan or credit without that information.

Information a credit reporting agency might have about you

Your credit report may contain information about your:

• identity, including your social insurance number and date of birth
• residence
• dependents
• marital status
• employment
• borrowing and repayment history
• income
• assets and liabilities
• credit worthiness
• education
• character & reputation
• health, physical or personal characteristics
• mode of living.

Information in your credit report must be in writing, and be fair and accurate. You have a right to have any inaccuracies in your credit report corrected.

Your right to see your credit report

You have a right to see your credit report. The reporting agency must also have someone available to explain your file to you. If you wish to see your file, you can make an appointment to do so in person at the credit reporting agency’s office. You may also request a copy of your credit file by mail, or online. It is free to get your credit file in person or by mail, but there is usually a fee to get it online. You must provide identification to view or get a copy of your credit file.

The Financial Consumer Agency of Canada has information about Ordering Your Credit Report and Score, including how to get a free credit report. Ordering your credit report has no effect on your credit score.  It is a good idea to order your Credit Report at least once a year, from each of Equifax and TransUnion, as the two organizations may have different information about you.  It is particularly important to order your Credit Report if you have been a victim of fraud, or if there has been a data breach where your personal financial information may be at risk.

Read this short article about why you should order your Credit Report.

Do I have to waive or release any legal rights in order to see my credit report?

No. A credit reporting agency cannot demand that you waive any legal rights in order to see your credit report.

If information in your file is wrong

If you find incorrect information in your file, you may file a protest or complaint with the credit reporting agency. The agency must immediately verify the information – for example, by obtaining proof of the debt from the creditor. If the information cannot be verified, the agency must remove the inaccurate information from your file.

If the information is accurate, the reporting agency must record your protest in the file and tell you, and anyone who got your credit report in the past 60 days, what action was taken. You are allowed to put a short note in your file (consumer statement), up to 100 words, explaining the circumstances of a debt, judgment, late payment, etc.

Alternatively, if you are dissatisfied by the decision of a credit reporting agency regarding your protest or complaint, you can appeal to Service Nova Scotia.  Get information here if you are making a complaint about a federally regulated financial institution (a bank, for example).

Complaints about a credit reporting agency

If you feel you have been treated unfairly by a credit reporting agency you can make a complaint directly to the credit reporting agency, and/or contact Service Nova Scotia at 1 800 670 4357 or 902-424-5200.

How long an unpaid debt stays on your credit record

For most unpaid debts the time limit is 6 years; however this time period can change depending on the type of debt, and the place you live in Canada.

In Nova Scotia in most cases a creditor must sue within 2 years in order to get a judgment from the court and extend the life of an unpaid debt. However, this time period could extend as far as 20 years depending on the circumstances.  The Financial Consumer Agency of Canada has information about how long certain information stays on your credit report. However, you will likely need to contact the credit reporting agency directly (Equifax or TransUnion) for information about how long negative information stays on your credit report.

How long a bankruptcy stays on your credit record

A bankruptcy stays on your credit record for 6 years from the date you are discharged, unless you have been bankrupt more than once, in which case it will be on your credit report for 14 years.

Can my file include information from outside Canada?

No. All of the information in the file must come from within Canada. Foreign sources are not allowed.

Improving your credit

There are several ways to improve your credit score, including

• pay all bills on time;
• avoid going over your credit limit; 
• making fewer applications for credit; 
• obtaining your credit report and reviewing it to ensure all information is accurate. 

However, be wary of companies who say they will “repair” your credit. If the information contained in your credit report is true and accurate, no company can change the information, nor can they do anything more than you could do by simply reviewing your report and protesting any inaccurate information directly to the credit reporting agency.

The Financial Consumer Agency of Canada has information about how to improve your credit score.

More information

• Service Nova Scotia  licenses credit reporting agencies, and deals with consumer complaints. Contact them at (902) 424-5200 (in Halifax) or toll-free at 1-800-670-4357, or online at www.gov.ns.ca/snsmr/
  
  
• Financial Consumer Agency of Canada – comprehensive consumer information about credit reports, credit scores, and building a good credit history. Visit www.fcac-acfc. gc.ca or call 1 866-461-3222.

• A credit counselling agency.  Credit counsellors can help you in a number of ways, such as a debt management plan, budgeting, wise credit use, and general money management. The Financial Consumer Agency of Canada  has information about how to find a reputable Credit Counselling service: www.fcac-acfc.gc.ca.
  
• A trustee in bankruptcy, also called a Licensed Insolvency Trustee, can provide professional advice about your options for dealing with debt.  Trustees are listed in the Yellow Pages  under 'Bankruptcies', or search for 'trustee in bankruptcy' online.  You can also get a listing of local trustees from the Office of the Superintendent of Bankruptcy at 1 877 376-9902 (toll free) or osb.ic.gc.ca
  
• Office of the Superintendent of Bankruptcy - regulates bankruptcies, oversees and licenses trustees in bankruptcy (licensed insolvency trustees), and has helpful general information for debtors and creditors
  Website  www.osb.ic.gc.ca
  Phone: 1 877 376-9902 (toll free)

Default

Most people who buy a home need to borrow money from a bank or other financial institution to help cover the purchase price of the home. Usually the loan is secured by a mortgage on the property.  If you default on your mortgage your lender may take legal steps to foreclose on your property.

Default means you have broken the mortgage terms. The most common default is not making mortgage payments when they are due.

Failure to make mortgage payments is not the only form of default. Mortgages have many promises the borrower must follow. Breaking any of these promises can be a default. Some mortgages even allow the lender to demand repayment of the mortgage in full and subsequently foreclose at any time at their discretion without default.

Most mortgages have an ‘acceleration clause’, which usually says that if you miss a payment the entire amount owing on the mortgage becomes payable right away.

Can the lender take my house if I miss payments?

The lender can start the foreclosure process if you default on your mortgage. Default means you break any of the terms of your mortgage, including falling behind on mortgage payments.

When you arrange a mortgage, it is a contract between you and the lender, where you agree to pay back the principal and interest according to a set schedule. You are the legal owner of the house, but the lender will record the mortgage against the property at the Land Registry, to protect their interests. The house is security for the loan. If you do not make payments as scheduled, the lender has the legal right  to apply to court for a Foreclosure Order directing the sale of the property at a public auction. 

Lenders usually do not want foreclose, and will make reasonable efforts to allow you to get back on track so you can keep your home, including refinancing or setting up a payment plan. Talk to your lender right away if you are having trouble making your mortgage payments. Do not wait until legal proceedings have started against you, as costs can quickly add up and make it harder for you to resolve.

Demand Letter

Demand letter: Before taking legal action the lender or their lawyer will usually send you a demand letter.  By the time a Demand Letter is sent the lender has usually already hired a lawyer, which will increase the amount of money the lender is looking for to bring the mortgage up to date.

A demand letter:

• tells you why you are in default (for example, you have missed payments)
• tells you the amount you owe. This usually includes arrears and legal costs
• gives you a deadline (often 10 days) for making the payment
• says that if you do not pay, the lender will take legal action.

If you get a Demand Letter:

• Call the lender or their lawyer right away. Try to negotiate with the lender or their lawyer to get your mortgage back on track if possible
• Ask whether you can refinance, to lower your mortgage payments and pay them over a longer period
• Try speaking with a new lender to see if you can get a new mortgage to pay off the original mortgage
• Get help from a credit counsellor or licensed insolvency trustee
• Consider putting your property up for sale.

Notice of Action and Statement of Claim

The lender files these documents with the court to start the court process to enforce the mortgage and the outstanding debt.

Notice of Action and Statement of Claim: If you do not respond to a demand letter before the deadline in the letter, or cannot negotiate an agreement with the lender, the lender, may start the foreclosure court process.

The lender starts the foreclosure process by having a legal document called a Notice of Action and a Statement of Claim filed with the Supreme Court of Nova Scotia and delivered to you. They are required to deliver this notice to you in person (‘personal service’). It is not something they may just drop off in your mail box or courier to you, unless the lender has the court's permission to have you served (notified) in an alternative way, called substituted service. However, a court generally only grants substituted service if the lender is able to show that they have tried all reasonable ways to serve you in person.

It is not a good idea to evade personal service as this will increase the lender’s legal costs, which will be added to your debt.

A Notice of Action is a court document that tells you that the lender has started a legal process against you because you broke the terms of your loan or mortgage. It tells you the basics of who is involved in the foreclosure process, and how long you have to file a Defence.

A Statement of Claim is a court document attached to the Notice of Action. The Statement of Claim outlines the details of what the lender is claiming against you, and may include the following:

1) The date of the mortgage
2) Details of the registration of the mortgage at the Registry of Deeds or Land Registration Office
3) The property involved
4) Details of the default (for example, you defaulted because you did not make a payment or broke some other term of the mortgage)
5) Details of any agreement(s) that might have changed your mortgage
6) The total amount outstanding on the mortgage or amount unpaid. This will usually include the principal balance, interest, property taxes, legal fees and out-of-pocket expenses of the lender, generally known as “protective disbursements”
7) A statement asking for foreclosure and sale of the property (Foreclosure Order) if the total amount of the mortgage, interest and costs are not paid
8) A statement asking for the court's permission ('leave') to apply for a deficiency judgment to cover the balance of the loan if the property is sold for less than what is owed to the mortgage lender.

The Statement of Claim may include a claim for Judgment against you for the amount of the outstanding debt, and a Foreclosure Order if that Judgment debt is unpaid.

The "standard" Notice of Action and Statement of Claim forms come from Nova Scotia’s Civil Procedure Rules. The rules are available online at courts.ns.ca

What are my options if I get a Notice of Action and Statement of Claim

Once you are served the Notice of Action and Statement of Claim you may:

• Contact the lender's lawyer to see if you can reach an agreement to avoid foreclosure.  Depending on what the lender requires, this could be:
  • paying the arrears and costs, or
  • paying the entire principal debt, interest and costs - including legal costs; or
• file a Defence to the claim within the required time; or
• apply to court, within the required time, to ask to have the foreclosure process discontinued. You would need to pay up all the arrears and legal costs. The right to have the foreclosure discontinued is only available once during the life of your mortgage.

Filing a Defence

The form and general instructions for filing a Defence are on the Nova Scotia Courts website under How to Defend an Action on the Supreme Court-Court Forms page. Try to get legal advice if you want to file a Defence. Contact a lawyer in private practice, or there is a Free Legal Clinic in most parts of the province, for people who are going to Supreme Court without a lawyer.

If you disagree with what is in the Notice of Action and Statement of Claim, you can file a Defence with the Supreme Court of Nova Scotia within the following time:

• 15 business days if you are served in Nova Scotia
• 30 business days if you are served outside of Nova Scotia but within Canada; and
• 45 business days if you are served outside of Canada.

The days are business days, so weekends and weekdays when the court is closed are not included. The 15 day timeline applies to most circumstances, so do not miss the deadline.

If you choose to file a Defence, it should include why you disagree with what is in the Notice of Action and Statement of Claim, and why you feel your property should not be foreclosed on.

Some examples of Defences may include:

1) The mortgage was not signed
2) You never got money from the lender
3) You repaid the lender
4) You have not broken any mortgage terms and you are not in default.

You must file your Defence with the Supreme Court of Nova Scotia and serve the lender or their lawyer personally with a copy of your Defence. The court will then give you a court date for you to dispute the lender’s claim to a foreclosure.

If you do not file a Defence

If you do not either file a Defence or apply to court for other relief, such as applying to court to have the foreclosure discontinued, the lender will apply to a judge for a Foreclosure Order. This court application is called a Motion, and is usually ‘ex parte’, which means without notice to you. The idea is that you already got notice of the court process when you got the Notice of Action and Statement of Claim and chose not to participate by not filing a Defence.

At the hearing for the lenders's Motion for a Foreclosure Order, the judge can:

• Ask for more information or better proof of the mortgage debt
• Order that others be there before the judge hears the case
• Direct the sale of the property by granting a Foreclosure Order.

Can foreclosure be stopped?

Maybe. Some possibilities are: negotiating; redeeming the mortgage; reinstating the mortgage; filing a successful Defence.

Negotiate: The easiest way is to negotiate with the lender. If you have missed payments, contact the lender and talk about your situation. The lender may be willing to give you time to catch up with payments by paying arrears and costs. You may be able to refinance, so that you have lower mortgage payments over a longer term. Never ignore the lender’s letters or inquiries.

Redeem: You may “redeem” the mortgage by paying the full amount owing on the mortgage, including the interest, principal and any penalties or costs, before the sale of your property at public auction. This way you keep the equity built up in your home.

This may mean:

• getting a new mortgage from a different lender in order to pay out the first mortgage. This can be difficult. Sometimes a mortgage broker can help. The Financial Consumer Agency of Canada has general information about mortgages that you might find useful; or
• selling your property before the auction for more than what is owed to the lender.  If you have a Purchase Agreement for the sale of the property, you should provide a copy to the lender’s lawyer right away.  Depending on the sale terms and the purchase price the lender may choose to suspend the foreclosure process to allow you time to complete the sale.
  

Apply to Supreme Court to discontinue the foreclosure (‘reinstate’ your mortgage): This option can only be used once during the life of a mortgage. You can apply to court to have a foreclosure action discontinued (have the mortgage ‘reinstated’). This is a right under a provincial law called the Judicature Act. If the default is non-payment of the mortgage, you will have to pay all the arrears and the lender’s legal costs (legal fees and out-of-pocket expenses). If the default is a breach of a covenant (promise), you will have to perform the promise, and pay the lender’s legal costs. You can apply to court to discontinue the foreclosure even if the lender is refusing to accept payments. However, you can only apply to court to discontinue the foreclosure before the court has made a Foreclosure Order (see ‘If I do not file a Defence’).

Defend the action: If you have a successful Defence, the foreclosure process may be stopped.

Will bankruptcy stop foreclosure?

No, the lender can still foreclose if you are in default of the mortgage terms.

However, it may help you to declare bankruptcy on other debts so that you may focus on paying the mortgage, and may also help deal with any deficiency claim after sale of the property at public auction. You should talk to a licensed insolvency trustee about your financial situation and your options. Go to the bankruptcy page for more information, or contact the federal Superintendent of Bankuptcy.

Can I still sell my house?

Yes, you may try to sell the house or property up until the date of the public auction.

Can the lender refuse payments once a court process starts?

Nova Scotia’s Judicature Act gives you the right to a discontinuance of the foreclosure process by paying all outstanding arrears and costs owed to the lender or performing the covenant (promise) that is being broken. This is also called reinstating the mortgage. You can do this even if the lender is refusing to accept payments. This can be done up until the court issues a Foreclosure Order. You must apply to the Supreme Court of Nova Scotia. You should get legal advice from a lawyer if you can, to get help with your application. Contact a lawyer in private practice, or there is a Free Legal Clinic in most parts of the province for people who are going to Supreme Court without a lawyer.

This right is only available once per mortgage. The court has no power to discontinue if there is a second foreclosure proceeding under the same mortgage.    That is, if you already reinstated the mortgage once by paying all arrears and legal costs, and then defaulted again,  you would not be able to reinstate the mortgage a second time if the lender starts foreclosure proceedings for the new default.

If the mortgage has been reinstated once before, the only way to stop the new process is through agreement with the lender or by paying the entire amount of the mortgage, plus interest, costs and out-of-pocket expenses.

Who are the plaintiffs and defendants in a foreclosure

Plaintiff: This is the lender who started the foreclosure process. Their lawyer will be at the court hearing on the lender’s behalf.

Defendants may include:

• You, and any other borrowers on the mortgage
• Guarantor, if someone acted as a guarantor for the mortgage
• Licensed Insolvency Trustee,  if the borrower is bankrupt, or was bankrupt during the mortgage
• Owner of the property (any new owner).

If no Defence is filed, usually only the plaintiff’s lawyer will be at the foreclosure court hearing.

Sale of the Property

If the lender is successful on their Motion, a Foreclosure Order will be issued directing that the home be sold at public auction.

Public Auction:

After the court grants a Foreclosure Order, the home will be sold by public auction.  The auction is done by a court-appointed Auctioneer, or in some cases, by the Sheriff.  

The property will be sold at a public auction at the courthouse or Justice Centre in the judicial district where the property is located.

The plaintiff (lender or their lawyer) must:

• advertise the sale of the property in a newspaper approved by the court. There must be at least two advertisements - the first at least 15 business days before the public auction, and the second within 7 business days of the public auction;
• at least 15 before days before the public auction, notify the property owner(s) and the borrower(s), if they are not the same person, of the date, time and place of the sale. Notice to the borrower can be sent by regular mail.

The notice will contain the time and place of the public auction.

Private Sale:

Although unusual, if the lender has an offer to purchase the property from a third party and all subsequent encumbrancers agree, the lender may apply to the court for approval to sell the property privately. However, in most cases the property will be sold at a public auction.

Can the lender buy the property on foreclosure

Yes, the property is sold to the highest bidder at a public auction.

Public Auction process

The Auctioneer or Sheriff will hold the public auction at the time and place in the notice. If you wish to bid, you must go personally or send someone to bid on your behalf.

The successful bidder will have to pay 10% of the sale price at the end of the auction and then has 15 business days to pay the rest. If you are the successful bidder, and you have not paid the rest within the 15 business days, you will lose your 10% deposit, as it will be applied against the auction costs and the debt owing to the lender. You cannot recover this money.

The rules requiring 10% down payment at the auction are firm. If you are the highest bidder but do not have the full 10% in guaranteed form (cash, certified cheque or solicitor’s trust cheque) with you at the auction, your bid may be unsuccessful and the property will go to the next highest bidder. The Auctioneer or Sheriff has the discretion to allow the highest bidder a short amount of time to get the funds but is not required to do so and may refuse. Even if the Auctioneer or Sheriff gives you a short time to get the funds, in practice it is as little as 15 minutes. Therefore, if you want to be the successful bidder, you should make sure you have the 10% available at the auction.

If the lender is the successful bidder they may still ask for a Deficiency Judgment if there is a shortfall between the mortgage debt plus costs and the net sale proceeds of the property.

Deficiency Judgment explained

Deficiency: Following the sale, a lender may apply to the court for a Deficiency Judgment, which is a request by the plaintiff to get a judgment against the borrower for the difference between the amount owing on the mortgage (plus interest, costs, out-of-pocket expenses, Sheriff fees, property taxes), and the amount received from the sale of the property.

The lender must show that the amount obtained from the sale of the property reflects fair market price. This is determined either by actual sale or though an appraisal.

The borrower and anyone else who may have to pay the deficiency amount will get at least 10 days’ notice of the deficiency hearing. The plaintiff has 6 months to apply for a Deficiency Judgment, from the date of the public auction.

What if the sale price is more than the amount owing

Surplus: If the sale of the property from the public auction brings in more money than the amount of Auction costs, outstanding taxes and the amount owed to the plaintiff, the Auctioneer or Sheriff pays the surplus into Court.  Any party involved with the foreclosure, including the borrower, may apply to the Court to receive the surplus – but they must file an affidavit (sworn document) to prove they are entitled to a claim, and the priority of that claim. The Court may then order that the surplus be distributed to those entitled.

You should try to get legal advice if you wish to make a claim for surplus.

Can the sale be overturned

The court has the power to overturn the public auction in exceptional cases. An example would be if the directions in the foreclosure order were not followed.

What happens once the property is sold

Once the property is sold the Auctioneer or Sheriff files a Report with the court. The Report states that the property has been sold, the name of the successful bidder, the purchase price, how the money was distributed and that a Deed to the property has been delivered to the successful bidder.

What happens once the Report is received by the court

Once the Report is filed, the lender will apply for an Order Confirming Sale. This Order states that the public auction has taken place and that the foreclosure process is complete. The lender must also file:

1) The Report; and
2) An affidavit (usually prepared by the Plaintiff’s lawyer) confirming that the advertisements were placed and the notices were sent following the requirements of the Foreclosure Order.

How soon do I have to leave the property

You should be ready to move out on the date of the public auction.

If you are a homeowner, you must leave the property once the successful bidder completes the purchase, unless the new owner says otherwise.

The Foreclosure Order gives the lender the ability to ask the Sheriff to deliver possession of the property. This means the lender may require that you leave as soon as the Foreclosure Order has has been issued (made) - although this would be unusual.

Lenders generally don’t request vacant possession (require that you leave) until the date of the sale at public auction. When the lender sends the notice of sale under public auction to the homeowner, they usually advise that the homeowner must vacate (leave) the premises on or before the date of the sale at public auction.

Once the property has been sold on the date of the public auction, you may ask the new owner for permission to stay in the property. However, they have no obligation to let you stay and therefore you should be prepared to move out on the date of the public auction.

If you are a tenant, how soon you move out depends on the type of tenant you are. If you are a residential tenant (for example, renting an apartment) you must be given notice according to the the Residential Tenancies Act (the earlier of 3 months or the expiry of the lease under any written lease agreement – such as a fixed term lease). Contact Residential Tenancies at 902-424-5200 or 1-800-670-4357, or online at gov.ns.ca/snsmr/access/land/residential-tenancies.asp for more information. If you are a commercial tenant (a place rented for business) you must move out the day of the foreclosure sale, unless the new owner tells you otherwise.

The successful bidder becomes the owner of the property once the full purchase price has been paid and they get the Deed. The foreclosure is complete once the Confirmatory Order is granted.

How long foreclosure takes

If no Defence is filed and the lender goes through the normal steps, it normally takes 2 to 3 months from the filing of the Notice of Action and Statement of Claim to the conclusion of the public auction sale. It may take longer, depending on the court schedule and other factors.

The 2 to 3 months consists of:

1. Issuance and service of the Notice of Action and Statement of Claim.
2. The 15 business days to file a Defence after being served the Notice of Action (longer if you are served outside of Nova Scotia, as set out above).
3. If no Defence is filed, the lender can schedule the Motion to court for a Foreclosure Order  with 4 business days’ notice.
4. The 15 business days’ for required newspaper advertisements and notices following the issuance of the Foreclosure Order.
5. The 15 business day time limit for the successful bidder to pay the full purchase price.

The days are business days, so weekends and weekdays when the court is closed are not included. The rest of the time involved will depend on how quickly the lender decides to proceed, and other factors such as the time required for service.

If a Defence is filed, the above timeline can vary a lot. The lender may make a motion to court for Summary Judgment, and how long things will take will depend on the contents of the Defence, as well as the court schedule.

More help and information

• Your lender: read your mortgage document carefully, and talk with your lender about options you may have if you are having financial problems
  
  
• A lawyer: It is best to try to talk with a lawyer if you are not sure about what to do.
  
  Nova Scotia Legal Aid does not generally deal with foreclosures, although you should contact them directly to see if they can help in your situation - go to nslegalaid.ca, or look under 'Legal Aid' or 'Nova Scotia Legal Aid' in the telephone book.
  
  Otherwise, you would need to speak with a lawyer in private practice. Here are some ways to find a lawyer in private practice.
  
  There is also a Free Legal Clinic in Halifax, Sydney, Yarmouth and Truro for people who are going to Supreme Court without a lawyer.
  
  
• More information about the foreclosure process:
  
  • Nova Scotia’s Civil Procedure Rules (court rules & forms that apply in the Supreme Court of Nova Scotia);
  • Supreme Court of Nova Scotia, Practice Memorandum - Foreclosure Procedures;
  • Nova Scotia's Judicature Act
    
• A trustee in bankruptcy, also called a Licensed Insolvency Trustee can provide professional advice about your options for dealing with debt.  Trustees are listed in the Yellow Pages  under 'Bankruptcies', or search for 'trustee in bankruptcy' online.  You can also get a listing of local trustees from the Office of the Superintendent of Bankruptcy at 1 877 376-9902 (toll free) or osb.ic.gc.ca
  
• Office of the Superintendent of Bankruptcy - regulates bankruptcies, oversees and licenses trustees in bankruptcy (licensed insolvency trustees), and has helpful general information for debtors and creditors
  Website  www.osb.ic.gc.ca
  Industry Canada
  Phone: 1 877 376-9902 (toll free)

• A credit counselling agency.  Credit counsellors cannot administer bankruptcies or consumer proposals, but can help you in a number of ways, such as a debt management plan, budgeting, wise credit use, and general money management. The Financial Consumer Agency of Canada  - has information about how to find a reputable Credit Counselling service: www.fcac-acfc.gc.ca.

• Financial Consumer Agency of Canada, or call 1 866 461-3222.  Lots of consumer information on many money related topics.
  
  
• University of King's Investigative Workshop, "Foreclosed" - July 2019 news article about the Foreclosure process in Nova Scotia 

What if I have a gift card that has an expiry date?

Businesses are not allowed to issue or sell a gift card that has an expiry date. You can redeem the gift card as if it had no expiry date. There are some exceptions. Expiry dates are allowed on gift cards:

• designed for charitable, marketing, advertising or promotional purposes;
• for a good or service, such as a haircut or spa treatment, if the gift card was issued before February 1, 2010 and has no dollar value on it.

 Also, the gift card rules do not apply to prepaid telephone cards or prepaid credit cards such as Visa or Mastercard.

Can a business charge a service fee for a gift card?

Businesses are not allowed to charge service fees for gift cards. If you are charged a service fee for a gift card you can demand a fee refund. Your refund request must be in writing. The business must refund the fee within 15 days of your request.

Businesses are allowed to charge a fee to replace a lost or stolen card, or to customize a gift card. A fee is also allowed if the gift card is for a charitable purpose, or for marketing, advertising, or promotion.

Information a business must give about a gift card

When you buy a gift card a business must tell you, in writing:

• how to use or replace the gift card, and any rules that apply;
• about any fees or expiry date;
• how and who to contact for information about the card, including your card balance
• about any return policy for items purchased using the gift card.

Make sure you understand all the card's terms and conditions when you buy it, including any rules about refunds, returns or exchanges.

More information

For more information consumers or businesses can contact Service Nova Scotia at www.novascotiagiftcards.ca, or call 1 800 670-4357.

For further information on consumer protection generally visit Canada's Office of Consumer Affairs (OCA) through Industry Canada at www.ic.gc.ca.

What information must be in the contract?

 Your gym membership contract must be in writing, and must include the following:

• Your name and address, and the name and address of the business;
• a clear description of what services you will get;
• the price of the services; and
• rules for renewing or cancelling the contract.

If you are paying by installments, the contract must tell you the number of payments you have to make, the amount of each payment, and any additional cost for paying by installments.

If any of the services are not available when you sign the contract, then the contract must give the date when services will be available.

Read the contract very carefully, and make sure you understand it before you sign.

Can my gym charge an initiation fee?

Yes. A gym can charge an initiation fee on top of the membership fee. However, your gym cannot charge you more than one initiation fee, or charge an initiation fee that is more than double the membership fee.

Can I pay by instalments?

Yes. A gym must offer you the option of paying membership fees and any initiation fee in monthly payments over the contract term.

If you pay by instalments the gym is allowed to charge you up to 25 percent more than the total would be if you paid up front. The contract must include the number of payments you have to make, the amount of each payment, and any additional cost for paying by instalments.

Is there a cooling off period?

Yes. There is a 5-day cooling-off period. This gives you a chance to try out the facilities at the gym or fitness club, and change your mind about joining if you decide it is not right for you.

You can cancel a gym membership contract within 5 days of signing the contract, or within 5 days of the services becoming available, whichever is later. You do not have to give a reason for cancelling. You must cancel the contract in writing. You may want to deliver the written notice of cancellation in person, and get a signature proving receipt, or send it by registered mail. Registered mail is a good idea as you will have proof that it was delivered. Keep a copy of the proof of cancellation.

If you cancel within the 5-day cooling-off period you are entitled to a refund of any money you paid. The gym must refund your money within 20 days of cancellation of the contract.

What if I don't want to renew my membership?

Your contract may be renewed automatically if the gym follows certain rules.

The gym must send you a written reminder that the gym has a right to renew your contract automatically if you do not respond to the renewal notice. They must send the renewal notice at least 30 days, but not more than 90 days, before the end of the contract.

Do not ignore the renewal notice. If you get a renewal notice you must notify the gym in writing if you do not want to renew the contract. You must notify the gym before the contract ends. You may want to deliver your notice of non-renewal in person, and get a signature proving receipt, or send it by registered mail. Keep a copy for your records.

More information

Service Nova Scotia helps resolve consumer issues, and administers the Consumer Protection Act. Contact Service Nova Scotia at 902-424-5200 or 1 800 670-4357, or visit Service Nova Scotia online.

For further information on consumer issues visit Canada’s Office of Consumer Affairs (OCA) at www.ic.gc.ca

What is a payday loan?

A payday loan is a loan of $1500 or less. The average payday loan in Nova Scotia is for about $487.   The money is borrowed for short periods, from a few days to a few weeks. The loan term cannot be more than 62 days.  Privately-owned companies offer payday loans in stores and online.

To get a payday loan you usually give the lender:

• a cheque to cover the loan plus fees, postdated to your next payday; or,
• permission to take the total amount owing out of your bank account on your next payday (this is called pre-authorized debit).

How much can a lender charge for a payday loan?

In Nova Scotia the most a payday lender can charge is $17 for every $100 you borrow, as long as you pay the loan back on time. This is called the maximum 'total cost of borrowing'.  

The total cost of borrowing

Your total cost of borrowing is the total amount the loan will cost you, if you repay the loan on time.

The cost of borrowing includes:

• interest
• administration fees
• commissions
• cheque cashing fees
• pre-authorized debit fees
• fees for issuing or loading a cash card
• cash card transaction fees
• agent or broker fees.

Whether they are called fees, commission, interest or something else, it all adds up to the total amount that the loan will cost you.

As of September 1, 2022, the maximum cost of borrowing cannot be more than $17 for every $100 you borrow. For example, if you borrow $300, a payday lender cannot charge you more than $51 as the total cost of borrowing. In this example the most you would be required to repay is $351, if you repay the loan on time. If you do not repay the loan on time, you will be charged interest on the amount you still owe. They can charge you up to a maximum of 30% interest (annual interest rate) if you pay late. In addition, you may be charged a default penalty of up to $40. 

Payday lenders must have a poster in their store, or online, giving an example of the total cost of borrowing, like the table below:

Example:	$300 loan for 14 days
Principal amount:	$300
Total Cost of borrowing:	$51
Total to repay:	$300 plus $51 = $351
Annual Percentage Rate:	APR = 443.21%

 

Who licenses payday lenders?

Payday lenders are regulated and licensed by Service Nova Scotia to offer, arrange or give payday loans in Nova Scotia. Lenders must follow the rules in the Consumer Protection Act and regulations in order to get, keep or renew a license. Licenses must be renewed every year. Internet payday lenders are also regulated in Nova Scotia, and must have a permit from Service Nova Scotia to arrange or provide payday loans online in Nova Scotia.

In certain situations Service Nova Scotia may refuse to give or renew a license, or may suspend or cancel a license.

Call Service Nova Scotia at 1 800-670-4357 or 902-424-5200, or check the Nova Scotia government's online list of licensed payday lenders, to find out whether a particular payday lender is licensed to operate here.

Be extra careful with online payday lenders!  Many aren't licensed, aren't located in Canada, and don't follow provincial rules that aim to protect borrowers. You should only use licensed online payday lenders who are located in Canada.

Information the lender must give you

A payday lender must give you the following information:

• the lender's contact information
• contact information for Service Nova Scotia
• the date the loan is made
• the total amount of money you are borrowing
• the total amount you must repay, and when it is due
• if you are paying by instalments, the amount of and due dates of each payment
• details of any fees, charges, commissions, interest, penalties for the loan
• your total cost of borrowing, including interest and other fees
• the maximum cost of borrowing allowed ($17 per $100)
• the annual percentage rate ('APR')
• the interest payable as a percentage rate
• charges you would have to pay if the loan is not repaid by the due date, including the maximum charge allowed ($40 per loan, maximum interest on outstanding balance is 30%)
• any interest payable for extending or renewing the loan
• your rights if the payday lender charges more than they are allowed to charge
• how to cancel your payday loan, including the form to use to cancel
• a copy of your loan agreement.

The information must be clear, easy to understand, and in writing.

You and the lender must both sign your loan agreement. Read it carefully before you sign.

If you get a cash card the lender must give you the card terms and conditions in writing, including the amount of credit on the cash card, and any card expiry date or extra charges for using the card at a place other than the payday lender.

Payday loan cooling-off period

A cooling off period is an automatic cancellation period, where you may reconsider your decision and cancel the contract, for any reason you like, without penalty.

Storefront location payday loan:

There is a one day cooling-off period after signing a payday loan agreement. You may cancel a payday loan at any time before the end of business on the day after you get the money or could access the money. This means the next business day. For example, if you get the money on a Friday and the business is closed until Monday, you would have until the end of business on Monday to cancel the loan.

Online payday loan:

You may cancel an online payday loan within 48 hours after you get or could access the money.

There is no penalty for cancelling a payday loan within the cooling-off period, and you do not have to give a reason for cancelling.

Cancelling a payday loan

You may cancel the loan during the cooling-off period, without giving a reason and without penalty.

You may also cancel at any time if:

• you were not told about your cancellation rights
• you were not given all of the information the lender is required to give you (see 'Information the lender must give you').

You must cancel the loan in writing, and repay any money owing. The lender should have given you a form to use to cancel. You may use that form to cancel the loan, or give your own written notice to the lender saying you are cancelling the loan. It is best to deliver it in person, and keep a copy for your records.

A payday lender cannot charge a cancellation fee.

Once you cancel the loan in writing and repay any money owing, or return an unused cheque or cash card, the payday lender must give you a receipt to confirm that the loan has been cancelled.

If you agreed to buy insurance on the loan, and the lender paid the premium, you will also need to pay the pro-rated amount of the insurance premium.

Early repayment

You can repay the full amount of the loan at any time before it is due.

A payday lender is not allowed to charge a fee or penalty for early repayment. If a payday lender charges you a fee for early repayment, you are entitled to have that fee refunded. Contact Service Nova Scotia if you were charged a fee or penalty for early repayment.

Extending or renewing a payday loan

If you have not paid back everything you owe by the due date, you and the payday lender can make a deal to extend or renew the loan, as long as you are only charged interest. A payday lender can charge interest on an extended or renewed loan, but cannot add other fees or charges.

Other things a payday lender cannot do

 A lender cannot:

• require you to buy insurance in order to get a loan
• require security for a payday loan (for example, make you sign an agreement that says they can take your car if you can't repay the loan)
• require undated or post-dated cheques for more than you would owe on the due date for repayment, including interest and fees
• give you a new payday loan if you already owe money to them
• set the due date for repayment before your next pay day
• charge a penalty or fee if you repay the loan early. You have a right to a refund if you are charged extra for early repayment
• require a wage or other income assignment (for example, make you sign an agreement that says your employer can deduct money from your pay and give it to the lender if you can't repay the loan)
• grant rollovers . A rollover is a second payday loan to pay out an original payday loan which you can't pay, or an extension or renewal of your payday loan that adds extra fees or charges, other than interest. Extensions or renewals that only charge interest are allowed.

Contact Service Nova Scotia for more information or to make a complaint.

What happens if I don't pay back the loan when it is due?

If you cannot pay back the loan when it is due you are in default. 

If you pay late, payday lenders can charge you:
up to 30% interest (annual interest rate) and up to $40 late payment penalty

If you don't pay back the loan when it is due:

• you will be charged interest on the amount you still owe, including the fees, and this interest will continue to build up. The interest rate will be the amount specified in your loan agreement for default, up to a maximum of 30%
• in addition to the interest, you may be charged a default penalty (fee) of up to $40 
• the payday lender could sell the loan to a collection agency
• the debt could appear on your credit report
• the payday lender could sue you for the debt
• the payday lender could seize your property, if they successfully sue you
• the payday lender could take money from your paycheques (also called garnishing your wages), if they successfully sue you

A payday lender has the right to sue you for the amount you owe, plus interest and any court fees. You should try to speak to a lawyer if you are being sued.  It is also a good idea to get some money management help from a credit counsellor or licensed insolvency trustee.

The payday lender must follow the rules in the Consumer Protection Act and Consumer Creditors' Conduct Act when trying to collect money from you.

A payday lender cannot:

• Make collect calls to you
• Contact you if you have written telling them to contact your lawyer
• Use documents, notices or letters which are made to look like court forms
• Pretend to represent the police or sheriff
• Threaten you or use abusive or intimidating language
• Harass you or your family, for example, by calling every 15 minutes
• Try to collect the debt on a Sunday or any day before 8:00 am or after 9:00 pm
• Give misleading or false information to anyone about you, including your employer
• Threaten or try to make things difficult for you at work, or at any of your family members' workplaces
• Ask you for or require you to enter into a wage assignment, or an assignment of any other kind of income. A wage assignment is a deduction from your paycheque, with the money deducted going directly to the lender.

More information

• If you have questions or a complaint about a payday lender, contact Service Nova Scotia.  Phone: (902) 424-5200 or 1 800 670-4357 (toll free)
  Website: Service Nova Scotia
• Nova Scotia Utility and Review Board decisions about payday loans: uarb.novascotia.ca, and 2022 decision on payday loans
• Consumer Protection Act and payday lender regulations
• The Financial Consumer Agency of Canada has general information about Payday Loans, debt management help, and about how to find a reputable credit counselling service.
• A financial advisor, credit counsellor, or a licensed insolvency trustee. 
• The Office of the Superintendent of Bankruptcy has information about options you can trust to help you with your debt.

Information the seller must give you

A seller means a person whose business involves selling goods or services online.  

Before an internet sales contract is entered into, a seller must give you a very clear opportunity to accept or decline the internet sales contract.  

A seller must also give you the following information:

• the seller’s contact information, including name, address, telephone number, and, if available, e-mail, and fax number;
• an accurate description of what you are buying;
• a price list, including taxes and shipping charges, and details of any extra charges;
• the total amount you have to pay, or, if you are buying the goods over time, the amount of each payment;
• how payments will be made, and in what currency; 
• the delivery date for goods or start date for services; 
• details about how and where delivery will happen, who will deliver the goods, who will pay for delivery
• any cancellation, exchange and refund policies; and 
• any other contract restrictions, limitations or conditions.

A seller is considered to have given you this information if it is displayed in a clear and understandable way, and you can save or print the information.

The contract must have the information outlined above, as well as your name (or customer number/other identifier) and the date the contract was entered into.

Right to get a copy of the contract

A seller must give you a copy of the internet sales contract within 15 days of entering into it.  A seller can give you a copy by e-mail, fax, regular mail, or in some other way so that it is clear you got a copy. 

If you do not get a copy of the contract you can cancel the contract within 30 days of entering into it.

Can I cancel an internet sales contract without penalty?

Yes, in certain circumstances:

1.    If the seller did not give you the information they are required to provide (outlined above under Information the Seller must give you) , or did not give you a chance to accept or decline the contract before entering into it, you can cancel the contract at any time up to 7 days after you get a copy of the contract.

2.    If you do not get a copy of the contract you can cancel the contract within 30 days of entering into it.

3.    You can cancel the contract any time before delivery of the goods or start of services if the contract has a specific delivery or service start date, and

• the seller does not deliver the goods within 30 days of the delivery date in the contract or another date you and the supplier agreed to in writing or electronically; or
• the services are for travel, transportation or accommodation, and the seller does not start the services on the date in the contract or another date you and the supplier agreed to in writing or electronically.

4.  You can cancel the contract at any time before the delivery of the goods if there is no delivery or services start date in the contract, and the seller does not deliver the goods or start services within 30 days after the contract was entered into.

For an internet sales contract a seller is still considered to have delivered goods or started services if they try to deliver them:

• and you refuse to accept the goods or service; or
• no one is at your home to accept delivery or allow service start up, even though you were given reasonable notice.

How to cancel an internet sales contract

You can notify the seller in any way that makes it clear you are cancelling the contract.  For example, you can cancel the contract in person, by registered mail, telephone, courier, fax or e-mail.  It is a good idea to cancel the contract in writing, so that you have a record, and keep a copy to prove it.

What happens once an internet sales contract is cancelled

Cancelling an internet sales contract means it is as if the contract never existed, as long as you are cancelling for a good legal reason, like the reasons listed under 'Can I cancel an internet sales contract without penalty?'

Once a contract is cancelled:

• the seller has 15 days to refund any money you paid; and
• you must return any goods you got within 15 days of cancelling the contract, or within 15 days of delivery of the goods, whichever is later.  The goods must be unused and in the same condition they were in when you got them.

If the seller feels it is unfair for you to cancel the contract (for example, feels that you did not follow the terms of the contract) the seller can take you to court.

What can I do if I do not get my money back after cancelling

a)    Reversing a credit card charge
If you paid by credit card and your money is not refunded within 15 days of cancelling the contract, you can ask your credit card company to cancel or reverse the credit card charge.  Your request must be in writing, and must include the following information:

• your name, credit card number, and card expiry date;
• the seller’s name;
• the date the internet sales contract was entered into; 
• the amount that was charged to your credit card;
• a description of the goods or services; 
• the reason you cancelled the contract; and
• how and when you cancelled the contract.

Your credit card company may require you to sign a sworn document (affidavit) to prove your request.

Once you provide the required information your credit card company must cancel or reverse the credit card charge, including any interest, within 2 complete billing periods, or 90 days, whichever comes first.

b)    If you cancel the contract and don’t get your money back within 15 days, you can take the seller to court.  You may want to talk with a lawyer if you are thinking about going to court to try to get your money back.

Internet sales that are not covered

Nova Scotia’s Consumer Protection Act does not cover internet sales if:

• you download or access online goods or services immediately; or
• the goods or services cost less than $50.

More information

You can contact Service Nova Scotia at 902-424-5200 or 1 800 670-4357, or go to Service Nova Scotia online.  Service Nova Scotia administers the Consumer Protection Act, and deals with consumer complaints.

Finally, you’ll find tips for protecting your privacy and avoiding scams when shopping online at:

• Canadian Consumer Information Gateway - getcybersafe.gc.ca/
• Financial Consumer Agency of Canada - fcac-acfc.gc.ca
• Consumer Affairs Canada - ic.gc.ca